Service provider organisation—number of service contacts, total N[NNNNN]
Data Element Attributes
Identifying and definitional attributes | |
Metadata item type: | Data Element |
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Short name: | Number of service contacts |
METEOR identifier: | 483060 |
Registration status: | Health, Standard 13/11/2014 Indigenous, Standard 16/09/2014 |
Definition: | The total number of service contacts provided to individual clients by a service provider organisation. |
Data Element Concept: | Service provider organisation—number of service contacts |
Value Domain: | Total contacts N[NNNNN] |
Value domain attributes | ||
Representational attributes | ||
Representation class: | Total | |
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Data type: | Number | |
Format: | N[NNNNN] | |
Maximum character length: | 6 | |
Unit of measure: | Service contact |
Data element attributes | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Source and reference attributes | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Submitting organisation: | Australian Institute of Health and Welfare | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Relational attributes | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Implementation in Data Set Specifications: | Aboriginal and Torres Strait Islander primary health-care service individual client contacts cluster Indigenous, Standard 07/12/2017 DSS specific information: This data element is used to collect the number of individual client contacts made by Aboriginal and Torres Strait Islander primary health-care service workers. Aboriginal and Torres Strait Islander primary health-care services individual client contacts cluster Indigenous, Standard 07/12/2017 DSS specific information: This data element is used to collect the number of individual client contacts made by Aboriginal and Torres Strait Islander primary health-care service workers. Aboriginal and Torres Strait Islander primary health-care services individual client contacts cluster Indigenous, Standard 16/09/2014 DSS specific information: This data element is used to collect the number of individual client contacts made by Aboriginal and Torres Strait Islander primary health-care service' workers. Aboriginal and Torres Strait Islander specific primary health care NBEDS December 2023 Indigenous, Standard 25/02/2024 Implementation start date: 01/07/2023 Implementation end date: 31/12/2023 Conditional obligation: Data are only provided to the AIHW for babies born during the preceding 12 months up to the census date. In the case of multiple births, data should be recorded for each baby born. Data are provided to the AIHW for live births only. DSS specific information: In the ATSISPHC NBEDS babies are included in the indicator if they had more than one service contact. Attendance is counted using the baby’s client record only. A visit/service contact is defined as a clinical interaction between a client and the service, that leads to either the creation of a new client record or the updating of an existing client record in the Clinical Information System (CIS). This could include clinical interactions by virtual care (telehealth). Visits/service contacts do not include:
Multiple visits/service contacts may occur on a single day. Where the CIS includes a 'visit type' field, the following exclusions apply, unless specifically defined within the indicator:
Aboriginal and Torres Strait Islander specific primary health care NBEDS June 2024 Indigenous, Qualified 17/04/2024 Implementation start date: 01/01/2024 Implementation end date: 30/06/2024 Conditional obligation: Data are only provided to the AIHW for babies born during the preceding 12 months up to the census date. In the case of multiple births, data should be recorded for each baby born. Data are provided to the AIHW for live births only. DSS specific information: In the ATSISPHC NBEDS babies are included in the indicator if they had more than one service contact. Attendance is counted using the baby’s client record only. A visit/service contact is defined as a clinical interaction between a client and the service, that leads to either the creation of a new client record or the updating of an existing client record in the Clinical Information System (CIS). This could include clinical interactions by virtual care (telehealth). Visits/service contacts do not include:
Multiple visits/service contacts may occur on a single day. Where the CIS includes a 'visit type' field, the following exclusions apply, unless specifically defined within the indicator:
Bringing Them Home/Link Up Counselling Program client contacts cluster Indigenous, Superseded 07/12/2017 DSS specific information: This data element is used to collect the number of individual client contacts made by Bringing Them Home/Link Up Counsellors. Bringing Them Home/Link Up Counselling Program individual client contacts cluster Indigenous, Standard 07/12/2017 DSS specific information: This data element is used to collect the number of individual client contacts made by Bringing Them Home/Link Up Counsellors. Care coordination mental health service type cluster Health, Standard 13/11/2014 DSS specific information: A service contact must involve at least two persons, one of whom must be from a mental health-related non-government organisation. Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication. Service contacts can either be with a client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. A service contact should be recorded for each client for whom the service is provided, regardless of the number of clients or third parties participating. There may be multiple service contacts on any one day for a client, including contacts involving third parties. If multiple service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each service provider. Services of an administrative nature are excluded. Examples include telephone contact to schedule an appointment; noting receipt of test results that require no further action; and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts. In instances where documenting the client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact. Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact. Education, employment and training mental health service type cluster Health, Standard 13/11/2014 DSS specific information: A service contact must involve at least two persons, one of whom must be from a mental health-related non-government organisation. Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication. Service contacts can either be with a client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. A service contact should be recorded for each client for whom the service is provided, regardless of the number of clients or third parties participating. There may be multiple service contacts on any one day for a client, including contacts involving third parties. If multiple service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each service provider. Services of an administrative nature are excluded. Examples include telephone contact to schedule an appointment; noting receipt of test results that require no further action; and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts. In instances where documenting the client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact. Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact. Indigenous-specific primary health care NBEDS December 2022 Indigenous, Superseded 18/12/2023 Implementation start date: 01/07/2022 Implementation end date: 31/12/2022 Conditional obligation: Data are only provided to the AIHW for babies born during the preceding 12 months up to the census date. In the case of multiple births, data should be recorded for each baby born. Data are provided to the AIHW for live births only. DSS specific information: In the ISPHC NBEDS babies are included in the indicator if they had more than one service contact. Attendance is counted using the baby’s client record only. A visit/service contact is defined as a clinical interaction between a client and the service, that leads to either the creation of a new client record or the updating of an existing client record in the Clinical Information System (CIS). This could include clinical interactions by virtual care (telehealth). Visits/service contacts do not include:
Multiple visits/service contacts may occur on a single day. Where the CIS includes a 'visit type' field, the following exclusions apply, unless specifically defined within the indicator:
Indigenous-specific primary health care NBEDS June 2022 Indigenous, Superseded 27/08/2023 Implementation start date: 01/01/2022 Implementation end date: 30/06/2022 Conditional obligation: Data are only provided to the AIHW for babies born during the preceding 12 months up to the census date. In the case of multiple births, data should be recorded for each baby born. Data are provided to the AIHW for live births only. DSS specific information: In the ISPHC NBEDS babies are included in the indicator if they had more than one service contact. Attendance is counted using the baby’s client record only. A visit/service contact is defined as a clinical interaction between a client and the service, that leads to either the creation of a new client record or the updating of an existing client record in the Clinical Information System (CIS). This could include clinical interactions by virtual care (telehealth). Visits/service contacts do not include:
Multiple visits/service contacts may occur on a single day. Where the CIS includes a 'visit type' field, the following exclusions apply, unless specifically defined within the indicator:
Indigenous-specific primary health care NBEDS June 2023 Indigenous, Superseded 25/02/2024 Implementation start date: 01/01/2023 Implementation end date: 30/06/2023 Conditional obligation: Data are only provided to the AIHW for babies born during the preceding 12 months up to the census date. In the case of multiple births, data should be recorded for each baby born. Data are provided to the AIHW for live births only. DSS specific information: In the ISPHC NBEDS babies are included in the indicator if they had more than one service contact. Attendance is counted using the baby’s client record only. A visit/service contact is defined as a clinical interaction between a client and the service, that leads to either the creation of a new client record or the updating of an existing client record in the Clinical Information System (CIS). This could include clinical interactions by virtual care (telehealth). Visits/service contacts do not include:
Multiple visits/service contacts may occur on a single day. Where the CIS includes a 'visit type' field, the following exclusions apply, unless specifically defined within the indicator:
Individual advocacy mental health service type cluster Health, Standard 13/11/2014 DSS specific information: A service contact must involve at least two persons, one of whom must be from a mental health-related non-government organisation. Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication. Service contacts can either be with a client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. A service contact should be recorded for each client for whom the service is provided, regardless of the number of clients or third parties participating. There may be multiple service contacts on any one day for a client, including contacts involving third parties. If multiple service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each service provider. Services of an administrative nature are excluded. Examples include telephone contact to schedule an appointment; noting receipt of test results that require no further action; and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts. In instances where documenting the client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact. Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact. Online Services Report (OSR) DSS 2020–21 Indigenous, Standard 07/04/2024 Implementation start date: 01/07/2020 Implementation end date: 30/06/2021 DSS specific information: In the OSR DSS only aggregate data on the number of client contacts for the funded organisation during the financial year are provided to the AIHW. Data are disaggregated by:
For data collection, recording practices may vary between funded organisations so that:
Health care activities to include as a client contact:
Health care activities not to be included as a client contact:
Personalised support—linked to housing mental health service type cluster Health, Standard 13/11/2014 DSS specific information: A service contact must involve at least two persons, one of whom must be from a mental health-related non-government organisation. Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication. Service contacts can either be with a client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. A service contact should be recorded for each client for whom the service is provided, regardless of the number of clients or third parties participating. There may be multiple service contacts on any one day for a client, including contacts involving third parties. If multiple service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each service provider. Services of an administrative nature are excluded. Examples include telephone contact to schedule an appointment; noting receipt of test results that require no further action; and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts. In instances where documenting the client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact. Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact. Personalised support—other mental health service type cluster Health, Standard 13/11/2014 DSS specific information: A service contact must involve at least two persons, one of whom must be from a mental health-related non-government organisation. Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication. Service contacts can either be with a client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. A service contact should be recorded for each client for whom the service is provided, regardless of the number of clients or third parties participating. There may be multiple service contacts on any one day for a client, including contacts involving third parties. If multiple service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each service provider. Services of an administrative nature are excluded. Examples include telephone contact to schedule an appointment; noting receipt of test results that require no further action; and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts. In instances where documenting the client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact. Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Implementation in Indicators: |
Used as Numerator
First Nations-specific primary health care: PI01a-Number of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI01a-Number of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2024 Indigenous, Qualified 17/04/2024 First Nations-specific primary health care: PI01b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI01b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2024 Indigenous, Qualified 17/04/2024 First Nations-specific primary health care: PI02a-Number of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI02a-Number of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2024 Indigenous, Qualified 17/04/2024 First Nations-specific primary health care: PI02b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI02b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2024 Indigenous, Qualified 17/04/2024 Indigenous-specific primary health care: PI01a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2022 Indigenous, Superseded 18/12/2023 Indigenous-specific primary health care: PI01a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2022 Indigenous, Superseded 27/08/2023 Indigenous-specific primary health care: PI01a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2023 Indigenous, Superseded 25/02/2024 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2022 Indigenous, Superseded 18/12/2023 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2022 Indigenous, Superseded 27/08/2023 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2023 Indigenous, Superseded 25/02/2024 Indigenous-specific primary health care: PI02a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2022 Indigenous, Superseded 18/12/2023 Indigenous-specific primary health care: PI02a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2022 Indigenous, Superseded 27/08/2023 Indigenous-specific primary health care: PI02a-Number of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2023 Indigenous, Superseded 25/02/2024 Indigenous-specific primary health care: PI02b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2022 Indigenous, Superseded 18/12/2023 Indigenous-specific primary health care: PI02b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2022 Indigenous, Superseded 27/08/2023 Indigenous-specific primary health care: PI02b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2023 Indigenous, Superseded 25/02/2024
Used as Denominator
First Nations-specific primary health care: PI01b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI01b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2024 Indigenous, Qualified 17/04/2024 First Nations-specific primary health care: PI02b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2023 Indigenous, Standard 25/02/2024 First Nations-specific primary health care: PI02b-Proportion of First Nations babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, June 2024 Indigenous, Qualified 17/04/2024 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, December 2022 Indigenous, Superseded 18/12/2023 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2022 Indigenous, Superseded 27/08/2023 Indigenous-specific primary health care: PI01b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have birthweight recorded, June 2023 Indigenous, Superseded 25/02/2024 Indigenous-specific primary health care: PI02b-Proportion of Indigenous babies born within the previous 12 months who attended the organisation more than once, and who have a birthweight result within a specified category, December 2022 Indigenous, Superseded 18/12/2023 |