• Indigenous, Standard 16/09/2014

The Aboriginal and Torres Strait Islander primary health-care services individual client contacts cluster describes the number of individual client contacts made by each type of worker from an Aboriginal and Torres Strait Islander primary health-care service that received funding from the Australian Government through the Office for Aboriginal and Torres Strait Islander Health (OATSIH).

The data elements are used together to provide a count of the number of client contacts by type of worker by the sex of the Aboriginal and Torres Strait Islander health services clients.

Aboriginal and Torres Strait Islander primary health-care services individual client contacts

A health-care contact occurs when a health professional sees an individual client or provides advice over the phone. A transport contact occurs when a client is given transport by the service to see either a health professional working for the service, or another health professional.

Includes:

• staff and visiting health professionals
• contacts involving direct provision of health care, including but not limited to, for sickness, injury, counselling, health education and screening
• all contacts involving transport (note: where an Aboriginal and Torres Strait Islander  worker (AHW) provides transport and health care as part of one contact, this is counted as an AHW contact. Where an AHW provides transport only in one contact, this is counted as a transport worker contact)

Excludes:

• contacts with groups
• residential care
• administration contacts with clients e.g. receptionist making appointments for clients

Australian Institute of Health and Welfare