A health-care contact occurs when a health professional sees an individual client or provides advice over the phone. A transport contact occurs when a client is given transport by the service to see either a health professional working for the service, or another health professional.

Includes:

• staff and visiting health professionals
• contacts involving direct provision of health care, including but not limited to, for sickness, injury, counselling, health education and screening
• all contacts involving transport (Note: where an Aboriginal and Torres Strait Islander  worker (AHW) provides transport and health care as part of the one contact, this is counted as an AHW contact. Where an AHW provides transport only in the one contact, this is counted as a transport worker contact)

Excludes:

• contacts with groups
• residential care
• administration contacts with clients e.g. receptionist making appointments for clients