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Specialised mental health service organisation—use of formal complaints mechanism for consumer participation arrangements indicator

Metadata item type:Help on this termData Element Concept
METeOR identifier:Help on this term528995
Registration status:Help on this termHealth, Standard 07/03/2014
Definition:Help on this termAn indicator of whether a specialised mental health service organisation has a formal internal complaints mechanism in which complaints can be made by consumers and are regularly reviewed by a committee that includes consumers, in order to include the participation of mental health consumers in the planning, delivery and evaluation of the service.

Object Class attributes

Identifying and definitional attributes

Object class:Specialised mental health service organisation
Definition:Help on this term

A separately constituted specialised mental health service that is responsible for the clinical governance, administration and financial management of service units providing specialised mental health care.

Context:Help on this term

Specialised mental health services.

Specialisation of:Help on this termOrganisation

Collection and usage attributes

Guide for use:Help on this term

A specialised mental health service organisation may consist of one or more service units based in different locations and providing services in admitted patient, residential and ambulatory settings. For example, a specialised mental health service organisation may consist of several hospitals or two or more community centres.

Where the specialised mental health service organisation consists of multiple service units, those units can be considered to be components of the same organisation where they:

  • operate under a common clinical governance arrangement;
  • aim to work together as interlocking services that provide integrated, coordinated care to consumers across all mental health service settings; and
  • share clinical records or, in the case where there is more than one physical clinical record for each patient, staff may access (if required) the information contained in all of the physical records held by the organisation for that patient.

For most states and territories, the Specialised mental health service organisation object class is equivalent to the Area/District Mental Health Service. These are usually organised to provide the full range of admitted patient, residential and ambulatory services to a given catchment population. However, the object class may also be used to refer to health care organisations which provide only one type of mental health service (e.g. acute admitted patient care) or which serve a specialised or state-wide function.

Source and reference attributes

Origin:Help on this term

Department of Health and Ageing 2003. Mental Health National Outcomes and Casemix Collection. Technical specification of State and Territory reporting requirements for the outcomes and casemix components of ‘Agreed Data’, Version 1.50. Canberra: Department of Health and Ageing

Property attributes

Identifying and definitional attributes

Property:Use of formal complaints mechanism for consumer participation arrangements indicator
Definition:Help on this termAn indicator of whether an organisation has a formal internal complaints mechanism in which complaints can be made by consumers and are regularly reviewed by a committee that includes consumers, in order to include the participation of consumers in the planning, delivery and evaluation of a service.
Property group:Help on this termOrganisational characteristics

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Data element concept attributes

Relational attributes

Related metadata references:Help on this term

Supersedes Specialised mental health service organisation—consumer participation arrangements (formal internal complaints mechanism) Health, Superseded 07/03/2014

Has been superseded by Specialised mental health service organisation—use of formal complaints mechanism for consumer participation arrangements indicator Health, Standard 13/11/2014, ACT Health, Final 17/08/2018

Data Elements implementing this Data Element Concept:Help on this term

Specialised mental health service organisation—use of formal complaints mechanism for consumer participation arrangements indicator, code N Health, Superseded 13/11/2014

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