Use of formal complaints mechanism for consumer participation arrangements indicator
Identifying and definitional attributes
|Metadata item type:||Property|
|Definition:||An indicator of whether an organisation has a formal internal complaints mechanism in which complaints can be made by consumers and are regularly reviewed by a committee that includes consumers, in order to include the participation of consumers in the planning, delivery and evaluation of a service.|
|Property group:||Organisational characteristics|
Source and reference attributes
|Submitting organisation:||Australian Institute of Health and Welfare|
|Related metadata references:|
Has been superseded by Use of formal complaints mechanism for consumer participation arrangements indicator
|Data Element Concepts implementing this property:|
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