Use of formal complaints mechanism for consumer participation arrangements indicator
Identifying and definitional attributes | |
Metadata item type: | Property |
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| METEOR identifier: | 564668 |
| Registration status: |
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| Definition: | An indicator of whether an organisation has a formal internal complaints mechanism in which complaints can be made by consumers and are regularly (at least quarterly over the reporting period)Â reviewed by a committee that includes consumers, in order to include the participation of consumers in the planning, delivery and evaluation of a service. |
| Property group: | Organisational characteristics |
Source and reference attributes | |
| Submitting organisation: | Australian Institute of Health and Welfare |
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Relational attributes | |
| Related metadata references: | Supersedes Use of formal complaints mechanism for consumer participation arrangements indicator
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| Data Element Concepts implementing this property: | Specialised mental health service organisation—use of formal complaints mechanism for consumer participation arrangements indicator
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