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Service event

Identifying and definitional attributes

Metadata item type:Help on this termObject Class
METeOR identifier:Help on this term320989
Registration status:Help on this termHousing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Indigenous, Endorsed 11/08/2014
Commonwealth Department of Health, Standard 14/10/2015
Disability, Standard 13/08/2015
Children and Families, Standard 22/11/2016
Community Services (retired), Standard 07/03/2006
National Health Performance Authority (retired), Retired 01/07/2016
Definition:Help on this termAn instance or occasion of assistance received by a client from a service provider.
Context:Help on this term

Information about individual instances of the receipt of assistance by a client from a service agency is of fundamental interest to service providers, but may or may not be required for national reporting purposes. However, information about an individual service event is a basic building block for other information that is of relevance to national reporting and statistical analysis. For example, if information about the length of time that certain types of persons have received particular types of assistance from specific types of agencies is required, then information about each instance of service provision should be recorded in a standard way. This should enable reliable, valid and comparable data to be reported nationally.

Generally, a service event is described by a cluster of data elements that provide information about when it happened, where it happened, what assistance was received, how much and from whom. The need for information about service events reflects an interest in locating community service assistance to clients in time. This information may help to identify the intensity of assistance received by a person during a time period. Knowing when a person received assistance from an agency also helps to identify those records that are of interest to particular data collections. For example, an agency may be required to report on all assistance provided to clients during, say 1999-2000.

As with the definition of client, what constitutes a service event is influenced by the definition of 'assistance'. That is, every interaction between an agency and a client may not be considered of sufficient significance to warrant recording as a service event. Furthermore, decisions about what is included or excluded from the definition of 'assistance' may be affected by specific program requirements as well as practical considerations related to the amount of time and resources it takes to record every interaction between an agency and a client.

Source and reference attributes

Submitting organisation:Help on this termAustralia Institute of Health and Welfare
Reference documents:Help on this termHome and Community Care (HACC) Data Dictionary Version 1.0, 1998

Relational attributes

Data Element Concepts implementing this Object Class:Help on this term

Service event—accommodation period end date Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 30/11/2007

Service event—accommodation period end date Homelessness, Standard 10/08/2018

Service event—accommodation period start date Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 30/11/2007

Service event—accommodation period start date Homelessness, Standard 10/08/2018

Service event—amount of assistance Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—assessment date Disability, Standard 13/08/2015
Community Services (retired), Standard 01/03/2005

Service event—assistance received date Housing assistance, Standard 01/05/2013
Community Services (retired), Standard 01/03/2005

Service event—assistance request date Homelessness, Standard 10/08/2018

Service event—assistance request date Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 01/03/2005

Service event—assistance type Community Services (retired), Standard 30/04/2008

Service event—assistance type Housing assistance, Standard 01/05/2013

Service event—assistance urgency Community Services (retired), Standard 01/03/2005

Service event—bulk billed General Practitioner (GP) service National Health Performance Authority (retired), Retired 01/07/2016

Service event—date assistance received Housing assistance, Candidate 01/10/2012

Service event—date of service Indigenous, Endorsed 11/08/2014

Service event—duration of service Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—financial payment indicator Children and Families, Standard 22/11/2016

Service event—first service contact date Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Community Services (retired), Standard 01/03/2005

Service event—funding source Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—General Practitioner (GP) service National Health Performance Authority (retired), Retired 01/07/2016

Service event—Indigenous agency placement indicator Children and Families, Standard 22/11/2016
Community Services (retired), Recorded 12/02/2014

Service event—last service provision date Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Disability, Standard 07/10/2014
Community Services (retired), Standard 07/03/2006

Service event—living arrangement end date Children and Families, Standard 22/11/2016
Community Services (retired), Recorded 21/02/2014

Service event—living arrangement start date Children and Families, Standard 22/11/2016
Community Services (retired), Recorded 17/02/2014

Service event—living arrangement type Children and Families, Standard 22/11/2016

Service event—Medicare Benefits Schedule (MBS) processing date Commonwealth Department of Health, Standard 14/10/2015
National Health Performance Authority (retired), Retired 01/07/2016

Service event—number of clients receiving services Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—number of workers providing services Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—payment type Housing assistance, Standard 30/08/2017

Service event—payment type Housing assistance, Superseded 30/08/2017

Service event—planned service event indicator Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—purchase method Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—purchase of goods and services Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—reason assistance not provided Community Services (retired), Standard 01/03/2005

Service event—respite placement indicator Children and Families, Standard 22/11/2016
Community Services (retired), Recorded 11/02/2014

Service event—service activity type Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service commencement date Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service commencement time Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service delivery setting Disability, Standard 13/08/2015
Community Services (retired), Standard 02/05/2006

Service event—service end date Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service end time Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service event frequency Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—service event length Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—supported accommodation type Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Community Services (retired), Standard 30/11/2007

Service event—tenancy end date Housing assistance, Standard 01/05/2013

Service event—tenancy start date Housing assistance, Standard 01/05/2013

Service event—type of assistive product received Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Service event—type of goods and equipment received Community Services (retired), Superseded 10/04/2013

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