KPIs for Australian Public Mental Health Services: PI 09 – New client index, 2015–
Identifying and definitional attributes
|Metadata item type:||Indicator|
|Short name:||MHS PI 09: New client index, 2015–|
Percentage of new consumers under the care of the mental health service organisation’s mental health services.
NOTE: This indicator is related to MHS PI 09J: New client index (Jurisdictional level version). There are no technical differences in the calculation methodologies between the Service level version and the Jurisdictional level version of this indicator.
Access to services by persons requiring care is a key issue and there is concern that public mental health service system is inadequately responding to new people requiring care.
Existing population treatment rates are relatively low.
There is concern that public sector mental health services invest a disproportionate level of resources in dealing with existing clients and too little in responding to the needs of new consumers as they present.
Key Performance Indicators for Australian Public Mental Health Services (Service level version) (2015–)
Collection and usage attributes
All public mental health service organisations.
The following exclusions apply:
(Numerator ÷ Denominator) x 100
Number of new consumers who received services from the mental health service organisation’s specialised mental health services within the reference period.
|Numerator data elements:|
Number of consumers who received services from the mental health service organisation’s specialised mental health services within the reference period.
Service variables: Setting, target population
Consumer attributes: Age, SEIFA, remoteness, Indigenous status
|Unit of measure:||Person|
Indicator conceptual framework
|Framework and dimensions:||Accessible|
Levels at which indicator can be useful for benchmarking:
|Further data development / collection required:|
This indicator cannot be accurately constructed using mental health National Minimum Data Sets because they do not include unique patient identifiers that allow links across data sets and financial reporting years.
There is no proxy solution available. Construction of this indicator at a national level requires separate indicator data to be provided individually by states and territories.
Development of state-wide unique patient identifiers within all mental health NMDSs is needed to improve this capacity.
|Other issues caveats:|
Source and reference attributes
Australian Institute of Health and Welfare on behalf of the National Mental Health Performance Subcommittee
Key Performance Indicators for Australian Public Mental Health Services, Third edition (2014)
|Related metadata references:|
Has been superseded by KPIs for Australian Public Mental Health Services: PI 09 – New Client Index, 2018 (Service level)