KPIs for Australian Public Mental Health Services: PI 09 – New Client Index, 2018 (Service level)
Identifying and definitional attributes
|Metadata item type:||Indicator|
|Short name:||MHS PI 09: Mental health new client index, 2018 (Service level)|
The percentage of new clients under the care of the mental health service organisation’s mental health services.
NOTE: This indicator is related to Mental health new client index (Jurisdictional level). There are no technical differences in the calculation methodologies between the Service level version and the Jurisdictional level version of this indicator.
Access to services by persons requiring care is a key issue and there is concern that the public mental health service system is inadequately responding to new people requiring care. There is concern that public sector mental health services invest a disproportionate level of resources in dealing with existing clients and too little in responding to the needs of new clients as they present.
Existing population treatment rates are relatively low.
|Indicator set:||Key Performance Indicators for Australian Public Mental Health Services (Service level version) (2018)|
Health, Superseded 16/02/2021
Collection and usage attributes
All public mental health service organisations.
(Numerator ÷ Denominator) x 100
Number of new clients who received services from the mental health service organisation’s specialised mental health services within the reference period.
|Numerator data elements:|
Number of consumers who received services from the mental health service organisation’s specialised mental health services within the reference period.
Service variables: setting, target population
Consumer attributes: age, Socio-Economic Indexes for Areas (SEIFA), remoteness, Indigenous status
|Unit of measure:||Person|
Indicator conceptual framework
|Framework and dimensions:||Accessible|
Levels at which the indicator can be useful for benchmarking:
|Further data development / collection required:|
This indicator cannot be accurately constructed using mental health National Minimum Data Sets because they do not include unique patient identifiers that allow links across data sets and financial reporting years.
There is no proxy solution available. Construction of this indicator at a national level requires separate indicator data to be provided individually by states and territories.
Development of state-wide unique patient identifiers within all mental health NMDSs is needed to improve this capacity.
|Other issues caveats:|
Source and reference attributes
National Mental Health Performance Subcommittee (NMHPSC) 2013. Key Performance Indicators for Australian Public Mental Health Services, 3rd edn. Canberra: NMHPSC.
|Related metadata references:|
Has been superseded by KPIs for Australian Public Mental Health Services: PI 09 – Mental health New client index, 2019 (Service level)
Supersedes KPIs for Australian Public Mental Health Services: PI 09 – New client index, 2015–
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