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Client—needs assessment service activity outcome

Metadata item type:Help on this termData Element Concept
METeOR identifier:Help on this term689345
Registration status:Help on this termHomelessness, Standard 10/08/2018
Definition:Help on this term

The outcome of a needs assessment for a client in terms of provision of a service activity.

Object Class attributes

Identifying and definitional attributes

Object class:Client
Definition:Help on this term

A person, group or organisation eligible to receive services either directly or indirectly from an agency.

Context:Help on this term

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered important enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient importance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in homelessness collections, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Help on this termPerson/group of persons

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Property attributes

Identifying and definitional attributes

Property:Needs assessment service provision outcome
Definition:Help on this term

The action taken regarding provision of services post needs assessment.

Property group:Help on this termService provision event

Data element concept attributes

Relational attributes

Related metadata references:Help on this term

Supersedes Client—needs assessment service activity outcome Housing assistance, Standard 23/08/2010, Homelessness, Superseded 10/08/2018

Data Elements implementing this Data Element Concept:Help on this term

Client—needs assessment service activity outcome, code N Homelessness, Standard 10/08/2018

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