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Client

Identifying and definitional attributes

Metadata item type:Help on this termObject Class
Synonymous names:Help on this termClient
METEOR identifier:Help on this term641397
Registration status:Help on this term
  • Disability, Standard 28/09/2016
  • Health, Standard 29/06/2016
  • Homelessness, Standard 08/03/2018
  • Housing assistance, Standard 08/03/2018
  • Indigenous, Standard 13/10/2017
Definition:Help on this term

A person, group or organisation eligible to receive services either directly or indirectly from an agency.

Context:Help on this term

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered important enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient importance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in homelessness collections, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Help on this termPerson/group of persons

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term
Supersedes PDFClient, version 1, DEC, NCSDD, NCSIMG, Superseded 01/03/2005.pdf (15.7 KB) No registration status
Supersedes Client
  • Community Services (retired), Standard 01/03/2005
  • Disability, Superseded 28/09/2016
  • Health, Superseded 29/06/2016
  • Homelessness, Superseded 10/08/2018
  • Housing assistance, Superseded 08/03/2018
  • Indigenous, Superseded 13/10/2017
Data Element Concepts implementing this Object Class:Help on this term
Client—needs assessment service activity outcome
  • Homelessness, Standard 10/08/2018
Client—amount of assistance
  • Community Services (retired), Standard 27/04/2007
  • Disability, Standard 07/10/2014
  • Homelessness, Standard 23/08/2010
  • Housing assistance, Standard 23/08/2010
Client—case management goal status
  • Homelessness, Standard 10/08/2018
Client—case management plan indicator
  • Homelessness, Standard 10/08/2018
Client—consent indicator
  • Homelessness, Standard 10/08/2018
Client—injecting drug use status
  • Health, Standard 12/12/2018
Client—method of drug use (principal drug of concern)
  • Health, Standard 12/12/2018
Client—reason case management plan does not exist
  • Homelessness, Standard 10/08/2018
Client—reason case management plan does not exist
  • Homelessness, Standard 10/08/2018
Client—service activity type
  • Homelessness, Standard 10/08/2018
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