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Client

Identifying and definitional attributes

Metadata item type:Help on this termObject Class
Synonymous names:Help on this termClient
METeOR identifier:Help on this term641397
Registration status:Help on this termHousing assistance, Standard 08/03/2018
Health, Standard 29/06/2016
Homelessness, Standard 08/03/2018
Indigenous, Endorsed 13/10/2017
Disability, Standard 28/09/2016
ACT Health, Final 09/08/2018
Definition:Help on this term

A person, group or organisation eligible to receive services either directly or indirectly from an agency.

Context:Help on this term

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered important enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient importance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in homelessness collections, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Help on this termPerson/group of persons

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

Supersedes Client Housing assistance, Superseded 08/03/2018, Health, Superseded 29/06/2016, Homelessness, Superseded 10/08/2018, Indigenous, Archived 13/10/2017, Disability, Superseded 28/09/2016, Community Services (retired), Standard 01/03/2005

Supersedes Client, version 1, DEC, NCSDD, NCSIMG, Superseded 01/03/2005.pdf (15.7 KB)

Data Element Concepts implementing this Object Class:Help on this term

Client—amount of assistance Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Disability, Standard 07/10/2014
Community Services (retired), Standard 27/04/2007

Client—case management goal status Homelessness, Standard 10/08/2018

Client—case management plan indicator Homelessness, Standard 10/08/2018

Client—consent indicator Homelessness, Standard 10/08/2018

Client—injecting drug use status Health, Standard 12/12/2018

Client—method of drug use (principal drug of concern) Health, Standard 12/12/2018

Client—needs assessment service activity outcome Homelessness, Standard 10/08/2018

Client—reason case management plan does not exist Homelessness, Standard 10/08/2018

Client—reason case management plan does not exist Homelessness, Standard 10/08/2018

Client—service activity type Homelessness, Standard 10/08/2018

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