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Counselling, support, information and referral—telephone

Identifying and definitional attributes

Metadata item type:Help on this termGlossary Item
METeOR identifier:Help on this term494953
Registration status:Help on this termHealth, Standard 13/11/2014
Definition:Help on this term

Counselling, support, information and referral services can be provided both via telephone and online. This service type is intended only for those services provided via telephone.

Counselling services provide a structured process that is concerned with addressing and resolving specific problems, making decisions, working through feelings and inner conflicts, or improving relationships with others (BAC 1986). Counselling facilitates personal growth, development, self-understanding and the adoption of constructive life practices.

The counselling process will depend on the individual counsellor, the individual client and the specific issue.

Mental health support, information and referral services are those that provide support for people experiencing mental illness and which offer reliable referrals, information and self‑help resources to empower people to take steps towards maintaining mental health and emotional wellbeing (Lifeline 2012).
Context:Help on this termMental health non-government organisation establishments service type taxonomy.

Collection and usage attributes

Guide for use:Help on this termDistinguishing features:
  • Delivered via telephone
  • Primarily delivered on a one-on-one basis
Inclusions:
  • Telephone crisis support
  • Helplines
  • Telephone counselling
Exclusions:
  • Occasional services delivered under other service types that are incidentally provided via the telephone
  • Telephone support services that are delivered as an adjunct for other service types, e.g. after hours carers support lines, warm lines
  • Counselling, support, information and referral services not provided by telephone

Example services:

  • Lifeline
  • Kids Helpline
  • Mensline
  • Suicide line
  • Suicide Call Back Service
  • beyondblue info line

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

See also Mental health non-government organisation service type code N[N] Health, Standard 13/11/2014, ACT Health, Final 14/08/2018

Metadata items which use this glossary item:Help on this term

Counselling, support, information and referral—telephone mental health service type cluster Health, Standard 13/11/2014

Mental health non-government organisation establishments NBEDS 2015- Health, Standard 13/11/2014

Mental health non-government organisation grants cluster Health, Standard 13/11/2014
ACT Health, Final 14/08/2018

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