Counselling, support, information and referral—telephone
Identifying and definitional attributes
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Counselling, support, information and referral services can be provided both via telephone and online. This service type is intended only for those services provided via telephone.
Counselling services provide a structured process that is concerned with addressing and resolving specific problems, making decisions, working through feelings and inner conflicts, or improving relationships with others (BAC 1986). Counselling facilitates personal growth, development, self-understanding and the adoption of constructive life practices.
The counselling process will depend on the individual counsellor, the individual client and the specific issue.
Mental health support, information and referral services are those that provide support for people experiencing mental illness and which offer reliable referrals, information and self‑help resources to empower people to take steps towards maintaining mental health and emotional wellbeing (Lifeline 2012).
Mental health non-government organisation establishments service type taxonomy.
Collection and usage attributes
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Source and reference attributes
Australian Institute of Health and Welfare
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Supersedes Counselling, support, information and referral—telephone
|Metadata items which use this glossary item:|
Mental health non-government organisation payments cluster
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