National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2011

Identifying and definitional attributes

Metadata item type:Indicator
Indicator type:Progress measure
Short name:PI 58-Patient satisfaction/experience, 2011
METeOR identifier:402446
Registration status:Health, Superseded 31/10/2011
Description:Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received
Indicator set:National Healthcare Agreement (2011) Health, Superseded 31/10/2011
Outcome area:Patient Experience Health, Standard 07/07/2010
Quality statement:National Healthcare Agreement: PI 58: Patient experience/satisfaction, 2011 QS Health, Superseded 04/12/2012

Collection and usage attributes

Population group age from:15 years
Computation description:

Population is limited to persons aged 15 years and over.

Analysis by remoteness and SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person.

Presented as a percentage.

Computation:100 x (Numerator ÷ Denominator) calculated separately for each of a), b), c) and d) below.
Numerator:

a) Number of persons who received a prescription for medication from a GP in the last 12 months where the GP provided reasons for giving the most recent prescription.

b) Number of persons who had a pathology or imaging test in the last 12 months where the referring health professional explained the reasons for most recent test.

c) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment.

d) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.

Numerator data elements:
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who had a pathology or imaging test
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of waiting time for health service
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Reason for treatment provided by health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Denominator:

a) Total number of persons who received a prescription for medication from a GP in the last 12 months.

b) Total number of persons who were referred to their most recent pathology and/or imaging test by a health professional.

c) Total number of persons who saw a GP (for their own health) in the last 12 months, excluding persons who were interviewed by proxy.

d) Total number of persons who were referred to a medical specialist by a GP in the last 12 months, excluding persons who were interviewed by proxy.

Denominator data elements:
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to their most recent pathology and/or imaging test by a health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use

Data source type: Survey

Disaggregation:

2009—State and territory by a), b), c) and d)

2009—Nationally, by a), b), c) and d), by:

  • remoteness
  • SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) quintiles.
Disaggregation data elements:
Data Element / Data SetPerson—area of usual residence, geographical location code (ASGC 2009) NNNNN
Data Source
ABS Patient Experience Survey (PEx)
Guide for use

Data source type: Survey

Used for disaggregation by state/territory, remoteness and SEIFA IRSD
Comments:

Pathology and imaging tests exclude those had while in hospital.

Most recent data available for 2011 CRC baseline report: 2009

Representational attributes

Representation class:Percentage
Data type:Real
Unit of measure:Person

Indicator conceptual framework

Framework and dimensions:Responsiveness

Data source attributes

Data sources:
Data SourceABS Patient Experience Survey (PEx)
Frequency
Annual
Data custodian

Australian Bureau of Statistics


Accountability attributes

Reporting requirements:National Healthcare Agreement
Organisation responsible for providing data:Australian Bureau of Statistics
Further data development / collection required:Specification: Interim

Relational attributes

Related metadata references:

Supersedes National Healthcare Agreement: P58-Patient satisfaction/experience, 2010 Health, Superseded 08/06/2011

See also National Healthcare Agreement: PI 14-Waiting times for GPs, 2011 Health, Superseded 30/10/2011

See also National Healthcare Agreement: PI 15-Waiting times for public dentistry, 2011 Health, Superseded 30/10/2011

See also National Healthcare Agreement: PI 16-People deferring access to GPs, medical specialists or prescribed medications due to cost, 2011 Health, Superseded 30/10/2011

See also National Healthcare Agreement: PI 34-Waiting times for elective surgery, 2011 Health, Superseded 31/10/2011

Has been superseded by National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012 Health, Superseded 25/06/2013