National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012
Identifying and definitional attributes | |
Metadata item type: | Indicator |
|---|---|
| Indicator type: | Progress measure |
| METEOR identifier: | 436851 |
| Registration status: |
|
| Description: | Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received |
| Indicator set: | National Healthcare Agreement (2012) Health, Superseded 25/06/2013 |
| Outcome area: | Patient Experience Health, Standard 07/07/2010 |
| Quality statement: | National Healthcare Agreement: PI 58-Patient experience/satisfaction, 2012 QS Health, Superseded 14/01/2015 |
Collection and usage attributes | |
| Population group age from: | Persons from 15 years |
|---|---|
| Computation description: | Population is limited to persons aged 15 years and over. Rates directly age-standardised to the 2001 Australian population. Analysis by remoteness and SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person. Presented as a percentage. |
| Computation: | 100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below. |
| Numerator: | a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment. b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment. c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them. d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them (calculated seperately for each three categories). e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them. f) Number of persons who have been to a hospital emergency department in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. g) Number of persons who have been to a hospital emergency department in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them. h) Number of persons who have been admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. i) Number of persons who have been admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them. |
| Numerator data elements: | |
| Denominator: | a) & c) Total number of persons who saw a GP (for their own health) in the last 12 months. b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months. d) Total number of persons who saw a medical specialist in the last 12 months. e) Total number of persons who saw a dental practitioner in the last 12 months. f) & g) Total number of persons who have been to a hospital emergency department in the last 12 months. h) & i) Total number of persons who have been admitted to a hospital in the last 12 months. |
| Denominator data elements: | |
| Disaggregation: | 2010–11—State and territory by a) to i), by:
2010–11—Nationally, by a) to i), by:
|
| Disaggregation data elements: | |
| Comments: | Most recent data available for 2012 CRC report: 2010-11 Referrals to medical specialists exclude referrals for pathology and imaging. Dental practitioner includes dentist, dental hygienist or dental specialist. Responses from proxy interviews are not counted for questions on personal opinions. |
Representational attributes | |
| Representation class: | Percentage |
| Data type: | Real |
| Unit of measure: | Person |
Indicator conceptual framework | |
| Framework and dimensions: | Responsiveness |
Data source attributes | |
| Data sources: | |
Accountability attributes | |
| Reporting requirements: | National Healthcare Agreement |
| Organisation responsible for providing data: | Australian Bureau of Statistics |
Source and reference attributes | |
Relational attributes | |
| Related metadata references: | See also National Healthcare Agreement: PI 14-Waiting times for GPs, 2012
See also National Healthcare Agreement: PI 15-Waiting times for public dentistry, 2012
See also National Healthcare Agreement: PI 16-People deferring access to selected healthcare due to cost, 2012
Has been superseded by National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013
See also National Healthcare Agreement: PI 34-Waiting times for elective surgery, 2012
Supersedes National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2011
|