National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2011
Identifying and definitional attributes
|Metadata item type:||Indicator|
|Indicator type:||Progress measure|
|Short name:||PI 58-Patient satisfaction/experience, 2011|
|Description:||Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received|
|Indicator set:||National Healthcare Agreement (2011)|
Health, Superseded 31/10/2011
|Outcome area:||Patient Experience|
Health, Standard 07/07/2010
|Quality statement:||National Healthcare Agreement: PI 58: Patient experience/satisfaction, 2011 QS Health, Superseded 04/12/2012|
Collection and usage attributes
|Population group age from:||15 years|
Population is limited to persons aged 15 years and over.
Analysis by remoteness and SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person.
Presented as a percentage.
|Computation:||100 x (Numerator ÷ Denominator) calculated separately for each of a), b), c) and d) below.|
a) Number of persons who received a prescription for medication from a GP in the last 12 months where the GP provided reasons for giving the most recent prescription.
b) Number of persons who had a pathology or imaging test in the last 12 months where the referring health professional explained the reasons for most recent test.
c) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment.
d) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.
|Numerator data elements:|
a) Total number of persons who received a prescription for medication from a GP in the last 12 months.
b) Total number of persons who were referred to their most recent pathology and/or imaging test by a health professional.
c) Total number of persons who saw a GP (for their own health) in the last 12 months, excluding persons who were interviewed by proxy.
d) Total number of persons who were referred to a medical specialist by a GP in the last 12 months, excluding persons who were interviewed by proxy.
|Denominator data elements:|
2009—State and territory by a), b), c) and d)
2009—Nationally, by a), b), c) and d), by:
|Disaggregation data elements:|
Pathology and imaging tests exclude those had while in hospital.
Most recent data available for 2011 CRC baseline report: 2009
|Unit of measure:||Person|
Indicator conceptual framework
|Framework and dimensions:||Responsiveness|
Data source attributes
Australian Bureau of Statistics
|Reporting requirements:||National Healthcare Agreement|
|Organisation responsible for providing data:||Australian Bureau of Statistics|
|Further data development / collection required:||Specification: Interim|
|Related metadata references:|
Supersedes National Healthcare Agreement: P58-Patient satisfaction/experience, 2010
Has been superseded by National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012
See also National Healthcare Agreement: PI 14-Waiting times for GPs, 2011
See also National Healthcare Agreement: PI 15-Waiting times for public dentistry, 2011
See also National Healthcare Agreement: PI 16-People deferring access to GPs, medical specialists or prescribed medications due to cost, 2011
See also National Healthcare Agreement: PI 34-Waiting times for elective surgery, 2011
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