National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2017

Collection and usage attributes

Persons from 15 years

Population is limited to persons aged 15 years and over.

Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person.

Presented as a percentage.

100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below.

a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment.

b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.

c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category).

d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them.

e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them.

f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them.

h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them.

a) & c) Total number of persons who saw a GP for their own health in the last 12 months.

b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months.

d) Total number of persons who saw a medical specialist in the last 12 months.

e) Total number of persons who saw a dental practitioner in the last 12 months.

f) & g) Total number of persons who went to a hospital emergency department in the last 12 months.

h) & i) Total number of persons who were admitted to a hospital in the last 12 months.

2015–16—State and territory by measures (a).

2015–16—State and territory by measures (c), (e), (f), (g), (h), (i), by:

• remoteness (Australian Statistical Geography Standard (ASGS) Remoteness Structure).

2015–16—State and territory by measures (a), (b), (d), by (not reported):

• remoteness (Australian Statistical Geography Standard (ASGS) Remoteness Structure).

2015–16—Nationally, by measures (c), (e), by:

• remoteness (ASGS Remoteness Structure).

2015–16—Nationally, by measures (a), (b), (d), (f), (g), (h), (i), by (not reported):

• remoteness (ASGS Remoteness Structure).

2015–16—Nationally, by measures (a) to (i), by (not reported):

• 2011 Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) deciles.

Most recent data available for 2017 National Healthcare Agreement performance reporting: 2015–16 (total population: PEx); 2012–13 (Indigenous: AATSIHS).

Non-Indigenous data from PEx may not be directly comparable with data for Indigenous people from AATSIHS.

Some survey respondents may report pathology and imaging as a referral to a medical specialist.

Information about dental practitioners is obtained by asking survey respondents about services received from a dental professional. Examples of dental professionals given to survey respondents in the questionnaire are dentists, dental hygienists and dental specialists. The intention is that survey respondents should provide information about all dental professionals, which may additionally include such practitioners as dental therapists, oral health therapists, and dental prosthetists, as well as specialists such as orthodontists, periodontists and endontists.

Responses from proxy interviews are not counted for questions on personal opinions.

Representational attributes

N[NN].N

Indicator conceptual framework

Data source attributes

Accountability attributes

National Healthcare Agreement

Australian Bureau of Statistics

Specification: Substantial work required, the measure requires significant work to be undertaken.

Source and reference attributes

Relational attributes