National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2015
Indicator Attributes
Identifying and definitional attributes | |
Metadata item type: | Indicator |
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Indicator type: | Progress measure |
Short name: | PI 32-Patient satisfaction/experience, 2015 |
METEOR identifier: | 559002 |
Registration status: | Health, Superseded 08/07/2016 |
Description: | Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received. |
Indicator set: | National Healthcare Agreement (2015) Health, Superseded 08/07/2016 |
Outcome area: | Patient Experience Health, Standard 07/07/2010 |
Data quality statement: | National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2015 QS Health, Superseded 08/07/2016 |
Collection and usage attributes | |
Population group age from: | Persons from 15 years |
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Computation description: | Population is limited to persons aged 15 years and over. Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person. Presented as a percentage. |
Computation: | 100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below. |
Numerator: | a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment. b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment. c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category). d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them. e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them. f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them. h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them. |
Numerator data elements: | |
Denominator: | a) & c) Total number of persons who saw a GP for their own health in the last 12 months. b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months. d) Total number of persons who saw a medical specialist in the last 12 months. e) Total number of persons who saw a dental practitioner in the last 12 months. f) & g) Total number of persons who went to a hospital emergency department in the last 12 months. h) & i) Total number of persons who were admitted to a hospital in the last 12 months. |
Denominator data elements: | |
Disaggregation: | 2012–13 (resupplied for crude rate data), 2013-14—State and territory by measures (a) to (i), by:
2012–13 (resupplied for crude rate data), 2013-14—Nationally, by measures (a) to (i), by:
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Disaggregation data elements: | |
Comments: | Most recent data available for 2015 National Healthcare Agreement (NHA) performance reporting: 2013-14 (total population: PEx); 2012–13 (Indigenous: AATSIHS). Non-Indigenous data from PEx may not be directly comparable with data for Indigenous people from AATSIHS. Some survey respondents may report pathology and imaging as a referral to a medical specialist. Dental practitioner includes dentist, dental hygienist or dental specialist. Responses from proxy interviews are not counted for questions on personal opinions. |
Representational attributes | |
Representation class: | Percentage |
Data type: | Real |
Unit of measure: | Person |
Indicator conceptual framework | |
Framework and dimensions: | Responsiveness |
Data source attributes | |
Data sources: | |
Accountability attributes | |
Reporting requirements: | National Healthcare Agreement |
Organisation responsible for providing data: | Australian Bureau of Statistics |
Further data development / collection required: | Specification: Substantial work required, the measure requires significant work to be undertaken. |
Relational attributes | |
Related metadata references: | Supersedes National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2014 Health, Superseded 14/01/2015 Has been superseded by National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2016 Health, Superseded 31/01/2017 See also National Healthcare Agreement: PI 12-Waiting times for GPs, 2015 Health, Superseded 08/07/2016 See also National Healthcare Agreement: PI 13-Waiting times for public dentistry, 2015 Health, Superseded 08/07/2016 See also National Healthcare Agreement: PI 14-People deferring access to selected healthcare due to financial barriers, 2015 Health, Superseded 08/07/2016 See also National Healthcare Agreement: PI 20a-Waiting times for elective surgery: waiting times in days, 2015 Health, Superseded 08/07/2016 See also National Healthcare Agreement: PI 20b-Waiting times for elective surgery: proportion seen on time, 2015 Health, Superseded 08/07/2016 |