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Counselling, support, information and referral—telephone

Identifying and definitional attributes

Metadata item type:Help on this termGlossary Item
METeOR identifier:Help on this term721750
Registration status:Help on this termHealth, Standardisation pending 26/11/2019
Definition:Help on this term

Counselling, support, information and referral services can be provided both via telephone and online. This service type is intended only for those services provided via telephone.

Counselling services provide a structured process that is concerned with addressing and resolving specific problems, making decisions, working through feelings and inner conflicts, or improving relationships with others (BAC 1986). Counselling facilitates personal growth, development, self-understanding and the adoption of constructive life practices.

The counselling process will depend on the individual counsellor, the individual client and the specific issue.

Mental health support, information and referral services are those that provide support for people experiencing mental illness and which offer reliable referrals, information and self‑help resources to empower people to take steps towards maintaining mental health and emotional wellbeing (Lifeline 2012).

Context:Help on this term

Mental health non-government organisation establishments service type taxonomy.

Collection and usage attributes

Guide for use:Help on this term

Distinguishing features:

  • Delivered via telephone
  • Primarily delivered on a one-on-one basis

Inclusions:

  • Telephone crisis support
  • Helplines
  • Telephone counselling

Exclusions:

  • Occasional services delivered under other service types that are incidentally provided via the telephone
  • Telephone support services that are delivered as an adjunct for other service types, e.g. after hours carers support lines, warm lines
  • Counselling, support, information and referral services not provided by telephone

 

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

Supersedes Counselling, support, information and referral—telephone Health, Standard 13/11/2014

Metadata items which use this glossary item:Help on this term

Mental health non-government organisation payments cluster Health, Standard 16/01/2020

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