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Client—Bringing them Home/Link Up Counsellor Program client type

Metadata item type:Help on this termData Element Concept
METeOR identifier:Help on this term577699
Registration status:Help on this termIndigenous, Endorsed 16/09/2014
Definition:Help on this termThe type of client that accesses the Bringing them Home/Link Up Counsellor Program.

Object Class attributes

Identifying and definitional attributes

Object class:Client
Definition:Help on this termA person, group or organisation eligible to receive services either directly or indirectly from an agency.
Context:Help on this term

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection. For example, at the current stage of development of the Home and Community Care (HACC) Minimum Data Set (MDS), HACC funded agencies are only required to report on clients who are individual persons. Future developments may extend the coverage of the HACC MDS collection to include organisational or group clients.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered significant enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient significance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in the Supported Accommodation Assistance Program (SAAP) National data collection, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Help on this termPerson/group of persons

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Property attributes

Identifying and definitional attributes

Property:Bringing Them Home/Link Up Counsellor Program client type
Definition:Help on this term

A descriptor of the type of client that accesses counselling for individuals, families and communities affected by past practices regarding the forced removal of children from Aboriginal and Torres Strait Islander families.

Property group:Help on this termClient characteristic

Data element concept attributes

Relational attributes

Data Elements implementing this Data Element Concept:Help on this term

Client—Bringing them Home/Link Up Counsellor Program client type, code N Indigenous, Endorsed 16/09/2014

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