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Service contact

Identifying and definitional attributes

Metadata item type:Help on this termObject Class
METeOR identifier:Help on this term744335
Registration status:Help on this termHealth, Standard 17/12/2021
Definition:Help on this term

A contact between a patient/client and an ambulatory care health unit (including outpatient and community health units) which results in a dated entry being made in the patient/client record.

Specialisation of:Help on this termService/care event

Collection and usage attributes

Guide for use:Help on this term

Identifies service delivery at the patient level for mental health services (including consultation/liaison, mobile and outreach services).

A service contact can include either face-to-face, telephone or video link service delivery modes. Service contacts would either be with a client, carer or family member or another professional or mental health worker involved in providing care and do not include contacts of an administrative nature (e.g. telephone contact to schedule an appointment) except where a matter would need to be noted on a patient's record.

Handover activity is the transfer of professional responsibility for a client to another professional. Where handover activity has occurred, and it meets the definition of a service contact, it is in scope for collection (ACSQHC, 2019).

Service contacts may be differentiated from administrative and other types of contacts by the need to record data in the client record. However, there may be instances where notes are made in the client record that have not been prompted by a service contact with a patient/client (e.g. noting receipt of test results that require no further action). These instances would not be regarded as a service contact.

Comments:Help on this term

The proposed definition is not able to measure case complexity or level of resource usage with each service contact alone. This limitation also applies to the concept of occasions of service (in admitted patient care) and hospital separations. The National Health Data and Information Standards Committee also acknowledges that information about group sessions or activities that do not result in a dated entry being made in each individual participant's patient/client record is not currently covered by this metadata item.

Relational attributes

Related metadata references:Help on this term

Supersedes Service contact Health, Superseded 17/12/2021, Independent Hospital Pricing Authority, Standard 16/03/2016, Indigenous, Draft 18/10/2012, National Health Performance Authority (retired), Retired 01/07/2016

Supersedes Service contact, version 1, DEC, NHDD, NHIMG, Superseded 01/03/2005.pdf (14.6 KB)

Data Element Concepts implementing this Object Class:Help on this term

Service contact—episode of care setting Health, Standard 17/12/2021

Service contact—group session indicator Health, Standard 17/12/2021

Service contact—patient/client participation indicator Health, Standard 17/12/2021

Service contact—service date Health, Standard 17/12/2021

Service contact—service duration Health, Standard 17/12/2021

Service contact—source of funding Health, Standard 17/12/2021

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