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Counselling—face to face

Identifying and definitional attributes

Metadata item type:Help on this termGlossary Item
METeOR identifier:Help on this term721748
Registration status:Help on this termHealth, Standard 16/01/2020
Definition:Help on this term

Counselling services operate through a range of mediums including face-to-face, telephone and online. This service type is intended only for services providing face-to-face counselling.

Counselling services provide a structured process that is concerned with addressing and resolving specific problems, making decisions, working through feelings and inner conflicts, or improving relationships with others (BAC 1986). Counselling facilitates personal growth, development, self-understanding and the adoption of constructive life practices.

The counselling process will depend on the individual counsellor, the individual client and the specific issue.

Context:Help on this term

Mental health non-government organisation establishments service type taxonomy.

Collection and usage attributes

Guide for use:Help on this term

Distinguishing features:

  • Delivered face-to-face
  • Primarily centre-based
  • Includes individual, family and group counselling


  • Talking therapies
  • Grief counselling
  • Relationship counselling


  • Counselling delivered in the context of other service types, e.g. Personalised support, carer support programs

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

Supersedes Counselling—face to face Health, Superseded 16/01/2020

Metadata items which use this glossary item:Help on this term

Mental health non-government organisation payments cluster Health, Standard 16/01/2020

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