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Client—service activity type, homelessness code N[N]

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termType of service activity
METeOR identifier:Help on this term689342
Registration status:Help on this termHomelessness, Standard 10/08/2018
Definition:Help on this term

The type of service activity for which a client may seek support, or have provided to them, or be referred for, as represented by a code.

Data Element Concept:Client—service activity type

Value domain attributes

Representational attributes

Representation class:Help on this termCode
Data type:Help on this termNumber
Format:Help on this termN[N]
Maximum character length:Help on this term2
Permissible values:Help on this term
ValueMeaning
Housing/accommodation
1Short-term or emergency accommodation
2Medium term/transitional housing
3Long term housing
4Assistance to sustain tenancy or prevent tenancy failure or eviction
5Assistance to prevent foreclosures or for mortgage arrears
General assistance
6Assertive outreach for rough sleepers
7Assistance to obtain/maintain government allowance
8Employment assistance
9Training assistance
10Educational assistance
11Financial information
12Material aid/brokerage
13Assistance for incest/sexual assault
15Family/relationship assistance
16Assistance for trauma
17Assistance with challenging social/behavioural problems
18Living skills/personal development
19Legal information
20Court support
21Advice/information
22Retrieval/storage/removal of personal belongings
23Advocacy/liaison on behalf of client
24School liaison
25Child care
26Structured play/skills development
27Child contact and residence arrangements
28Meals
29Laundry/shower facilities
30Recreation
31Transport
32Other basic assistance
Specialised services
33Child protection services
34Parenting skills education
35Child specific specialist counselling services
36Psychological services
37Psychiatric services
38Mental health services
39Pregnancy assistance
40Family planning support
41Physical disability services
42Intellectual disability services
43Health/medical services
44Professional legal services
45Financial advice and counselling
46Counselling for problem gambling
47Drug/alcohol counselling
48Specialist counselling services
49Interpreter services
50Assistance with immigration services
51Culturally specific services
52Assistance to connect culturally
53Other specialised service
Family/Domestic violence
54Assistance for domestic/family violence - victim support services
55Assistance for domestic/family violence - perpetrator support services

Collection and usage attributes

Guide for use:Help on this term

Housing/accommodation

CODE 1   Short-term or emergency accommodation

Short-term or emergency accommodation refers to homelessness accommodation that is owned or directly managed by a specialist homelessness service, such as a refuge or crisis shelter. Includes emergency accommodation an agency arranged and paid for in places such as hotels, motels and caravan parks. Does not include financial assistance for rent or other housing costs.

CODE 2   Medium-term/transitional housing

Medium-term/transitional housing refers to medium-term accommodation provided or managed by a specialist homelessness agency or other medium-term housing that is not expected to be long term. Generally, this would be longer than 3 months in duration.

Transitional housing refers to when a client is paying money to occupy accommodation for transition towards independent living or towards returning home. The accommodation is generally more stable and provided for longer than crisis accommodation, and is linked to external support through another agency.

CODE 3   Long-term housing

Long-term, independent housing, such as public housing, private rental accommodation, community housing or owner-occupied housing. Does not refer to assistance to sustain a tenancy in long-term housing—see Assistance to sustain tenancy or prevent tenancy failure or eviction. 

CODE 4    Assistance to sustain tenancy or prevent tenancy failure or eviction

Assistance to sustain tenancy or prevent tenancy failure or eviction refers to support to maintain a tenancy by assisting the client to meet rental payments or arrears, maintain property standards and/or organise their finances to meet rental payments, such as using Centrepay. Also includes mediation with housemates and/or neighbours, and advocacy and liaison with housing agencies, landlords or real estate agents and so forth.

CODE 5    Assistance to prevent foreclosures or for mortgage arrears

Assistance to prevent foreclosures or for mortgage arrears refers to support such as assisting the client to assess his/her financial situation and advocating and liaising with lenders.

General assistance

CODE 6    Assertive outreach for rough sleepers

Assertive outreach for rough sleepers is mostly targeted at rough sleepers and refers to agency workers visiting clients in their usual or familiar environment to find flexible and creative ways of meeting their needs. Service delivery is generally intensive and not dependent on the client turning up to the service centre for appointments. Workers might visit clients in a boarding house, an inner city homelessness agency, a coffee shop, a park bench or any other place that the client may be located. Assertive outreach should not be selected if the client does not have a history of sleeping rough and the client is being visited to assist them to sustain their tenancy.

CODE 7    Assistance to obtain/maintain government allowance

Assistance to obtain/maintain government allowance refers to help or support aimed at obtaining social security income, such as completing Centrelink applications or accompanying a client to an interview with a Centrelink officer.

CODE 8   Employment assistance

Employment assistance refers to assistance to obtain a job and/or access to employment assistance programs.

CODE 9    Training assistance

Training assistance refers to assistance to access training programs.

CODE 10    Educational assistance 

Educational assistance refers to assistance to access education or assist the client to remain in education.

CODE 11    Financial information

Financial information refers to informal discussions aimed at helping the client to understand their financial affairs and raise awareness of some options to address their financial management issues. Includes assisting the client to budget using Centrepay.

CODE 12     Material aid/brokerage

Material aid/brokerage refers to money given to, or on behalf of, the client for bond/rent/transport and so forth and other non-monetary assistance, such as clothing, food vouchers and bus/train tickets. This assistance is not expected to be repaid.

CODE 13   Assistance for incest/sexual assault

Assistance for incest/sexual assault refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, dealing with incest or sexual abuse.

CODE 15    Family/relationship assistance 

Family/relationship assistance refers to discussion sessions or support dealing with family and relationship problems or issues.

CODE 16   Assistance for trauma

Assistance for trauma refers to assistance for clients who have experienced or witnessed an event that threatened their life or safety, or that of others around them. Events include serious accidents, physical or sexual assault, child abuse, suicide of a family member or friend, natural disasters such as bushfires or floods, acts of violence such as an armed robbery, torture, war or terrorism. Excludes sexual assault or domestic/family violence against the client themselves. Includes children who have witnessed domestic violence.

CODE 17    Assistance with challenging social/behavioural problems

Assistance with challenging social/behavioural problems includes assistance with managing behaviour that is disruptive and/or verbally or physically harmful to other people or animals. Includes assistance for children’s behavioural problems and may include teaching social skills (that is, building friendships), anger management and conflict resolution skills.

CODE 18    Living skills/personal development

Living skills/personal development refers to help to enhance clients’ independence or self-esteem. This help is more than normal everyday contact with the client and includes assistance to develop cooking skills, literacy skills and personal care.

CODE 19    Legal information

Legal information refers to information about legal issues, such as family law matters or information from a tenancy advice service, where the information provider is not actively working on behalf of the client. Also includes assistance to obtain legal documentation of a client’s identity. Does not include specialised legal assistance—see Professional legal services.

CODE 20    Court support

Court support refers to attending, or assisting with, court hearings.

CODE 21    Advice/information

Advice/information refers to advice or information for the client relating to their needs as identified by the worker. Includes information about other services where it is left to the client to follow up the information. For example, where a client is given the names of three counselling services to contact.

In the case of a child, it refers to information given to the child, or parent/guardian on behalf of the child, that relates to the needs of the child as identified by the worker.

CODE 22    Retrieval/storage/removal of personal belongings

Retrieval/storage/removal of personal belongings refers to worker’s time to assist with the client’s personal effects.

CODE 23    Advocacy/liaison on behalf of client

Advocacy/liaison on behalf of client involves work on behalf of a client to ensure the client has proper representation and access to services. Includes liaison with police, probation officers, legal services, Centrelink, housing agencies and so forth. Excludes liaison with schools on behalf of a child—include this in School liaison.

CODE 24    School liaison

School liaison refers to work on behalf of a child that is related to the child’s education. Includes, for example, assistance with enrolments, and discussion with teachers, administrators or counsellors concerning the child’s progress or behaviour.

CODE 25    Child care

Child care refers to care of a child by someone other than the child’s parents (where parent is taken to mean biological, adoptive or step parent of the child, the child’s legal guardian, or the de facto partner of the child’s parent). Includes care of a school-aged child after school (after school care) or during school vacations or holidays (holiday/vacation care).

CODE 26    Structured play/skills development

Structured play/skills development refers to play or skill development for a child’s development, such as building social skills and living skills, or to achieve particular goals.

CODE 27     Child contact and residence arrangements 

Child contact and residence arrangements refers to support to the client to negotiate and facilitate child access arrangements. Support may include ensuring that both parents have adequate access to the child, and ensuring that access is provided in such a way that satisfies the terms set out in a court order, protects the child and guarantees the return of the child to the appropriate custodian. This includes arranging or supervising access visits.

CODE 28    Meals

Meals includes actual provision of food for the client. Excludes money or vouchers to purchase food as this should be included under the category Material aid/brokerage.

CODE 29    Laundry/shower facilities

Laundry/shower facilities refers to use of such facilities that are managed by the specialist homelessness agency.

CODE 30     Recreation

Recreation refers to the provision and coordination of leisure activities for clients.

CODE 31    Transport

Transport includes driving a client to an appointment or location. Excludes money for a tram, train or bus.

CODE 32    Other basic assistance

Other basic assistance refers to other support that is not specialised and is not listed in the categories above.

Specialised services

Specialised services refer to those services that require knowledge or skills and are usually undertaken by someone with qualifications to provide the particular service.

CODE 33   Child protection services

Child protection services refers to services for children who are, or may be, at risk of significant harm and for whom intervention is needed for their ongoing safety. Includes the statutory Child Protection Service and Placement Service for children who are unable to live at home.

CODE 34    Parenting skills education

Parenting skills education refers to teaching skills to care for children, such as referring clients to baby health-care clinics, running groups or enrolling parents in classes to teach parenting skills.

CODE 35    Child-specific specialist counselling services

Child-specific specialist counselling services refers to support from a specialist counselling service that specifically caters for children’s issues.

CODE 36    Psychological services

Psychological services refers to support or assistance from a qualified psychologist.

CODE 37    Psychiatric services

Psychiatric services refers to support or assistance from a qualified psychiatrist.

CODE 38    Mental health services

Mental health services refers to support from mental health services.

CODE 39    Pregnancy assistance

Pregnancy assistance refers to advice, support and assistance relating to pregnancy issues.

CODE 40    Family planning support

Family planning support refers to advice, support and assistance relating to family planning issues.

CODE 41     Physical disability services

Physical disability services refers to support and assistance specifically for the client’s physical disability.

CODE 42    Intellectual disability services

Intellectual disability services refers to support and assistance specifically for the client’s intellectual disability.

CODE 43    Health/medical services

Health/medical services includes assessment of the client’s health and medical needs and any treatment provided.

CODE 44    Professional legal services

Professional legal services refers to support provided by professional legal services.

CODE 45    Financial advice and counselling

Financial advice and counselling refers to support from a specialised financial counselling adviser or service for advice focused around financial management issues. Includes referral to a Centrelink Financial Information Service officer.

CODE 46    Counselling for problem gambling 

Counselling for problem gambling refers to counselling, support or assistance provided to clients who have a gambling addiction/habit/problem and need to develop skills to cope with the problem on a day-to- day basis.

CODE 47    Drug/alcohol counselling

Drug/alcohol counselling refers to support and assistance specifically to address problems related to the client’s problematic drug, alcohol or substance use.

CODE 48    Specialist counselling services

Specialist counselling services refers to counselling provided other than financial, gambling or drug/alcohol counselling (recorded in categories above).

CODE 49    Interpreter services

Interpreter services refers to assistance to facilitate communication with clients from non-English-speaking backgrounds, or clients who are hearing impaired.

CODE 50    Assistance with immigration services

Assistance with immigration services refers to support or assistance provided to clients who need help liaising with government departments or other assistance regarding immigration issues.

CODE 51    Culturally specific services

Culturally specific services refers to support and assistance delivered in a way that is sensitive to the client’s ethnic or cultural background.

CODE 52    Assistance to connect culturally

Assistance to connect culturally refers to helping clients of all ages, linguistically diverse and cultural backgrounds to participate in the broader community. Also includes assisting Indigenous Australians and clients from diverse cultural backgrounds to connect with their cultures.

CODE 53    Other specialised service

Other specialised service refers to other specialised support that is not listed in the categories above.

Family/Domestic violence

CODE 54    Assistance for domestic/family violence - victim support services

One-to-one discussion or group sessions with the client, usually provided on more than one occasion, focused around violence inflicted on the client by a family member. Includes referring the client for counselling to a domestic violence support group, or specialised domestic violence support service for victims of family and domestic violence. Exclude children if not the victim themselves (include in Assistance for trauma if counselling required).

CODE 55   Assistance for domestic/family violence - perpetrator support services

One-to-one discussion or group sessions with the client, usually provided on more than one occasion, focused around the family and domestic violence the client has perpetrated. Includes referring the client for counselling to a perpetrator support group, or specialised perpetrator support service.

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Data element attributes

Collection and usage attributes

Guide for use:Help on this term

This data element is used in combination with the data element Client—needs assessment service activity outcome, code N, to ensure that the outcome is captured for any or all of the possible service activities available.

Relational attributes

Related metadata references:Help on this term

See also Client—needs assessment service activity outcome, code N Homelessness, Standard 10/08/2018

Supersedes Client—referral arranged, homelessness activity type code N[N] Homelessness, Superseded 10/08/2018

Supersedes Client—service activity type needed, homelessness activity type code N[N] Homelessness, Superseded 10/08/2018

Supersedes Client—service activity type provided, homelessness code N[N] Homelessness, Superseded 10/08/2018

Implementation in Data Set Specifications:Help on this term

Specialist Homelessness Services activity cluster Homelessness, Standard 10/08/2018

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