A person is a regular client of the organisation or agency.
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A person is not a regular client of the organisation or agency.
The definition of a regular client does not include deceased patients.
A person can be a regular client with one or more organisations or agencies and therefore may be counted more than once.
Collection methods:
The definition of a regular client can vary depending on the context and/or collection in which the term is being applied, but generally involves a minimum number of visits to an organisation or agency or uses of a facility, occurring over a specific period of time. For example, in the primary health care context a regular client may be someone who has visited a particular primary health care provider 3 or more times in the last 2 years.
In some cases, a visit may be further defined as a clinical contact between a regular client and the organisation or agency that leads to either the creation of a new client record or the updating of an existing client record in the client management system of the organisation or agency. This could include clinical contacts by telephone.