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Use of formal complaints mechanism for consumer participation arrangements indicator

Identifying and definitional attributes

Metadata item type:Help on this termProperty
METeOR identifier:Help on this term564668
Registration status:Help on this termHealth, Standard 13/11/2014
ACT Health, Final 17/08/2018
Definition:Help on this termAn indicator of whether an organisation has a formal internal complaints mechanism in which complaints can be made by consumers and are regularly (at least quarterly over the reporting period) reviewed by a committee that includes consumers, in order to include the participation of consumers in the planning, delivery and evaluation of a service.
Property group:Help on this termOrganisational characteristics

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

Supersedes Use of formal complaints mechanism for consumer participation arrangements indicator Health, Superseded 13/11/2014

Data Element Concepts implementing this property:Help on this term

Specialised mental health service organisation—use of formal complaints mechanism for consumer participation arrangements indicator Health, Standard 13/11/2014
ACT Health, Final 17/08/2018

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