Service provider organisation—feedback collection method, code N[N]
Identifying and definitional attributes
|Metadata item type:||Data Element|
|Short name:||Feedback collection method|
|Registration status:||Disability, Standard 13/08/2015|
Community Services (retired), Standard 10/04/2013
|Definition:||The method the service provider organisation employs to actively and routinely collect feedback on services and service delivery, as represented by a code.|
|Data Element Concept:||Service provider organisation—feedback collection method|
Value domain attributes
|Maximum character length:||2|
Data element attributes
Collection and usage attributes
|Guide for use:|
The active and routine collection of feedback means that, as a matter of routine, the agency initiates and implements feedback methods and does not rely on mechanisms such as ad hoc comments, ad hoc questionnaires, informal debriefing sessions, or similar casual arrangements.
Active methods include the use of periodic questionnaires that are implemented through either face-to-face interviews, by telephone, by mail or by on-line methods, focus groups aimed at collecting feedback from the participants, established debriefing sessions, or other routine procedures the agency has in place to collect feedback.
The aim of the method used must be to collect feedback on services and service delivery.
'Periodic' may mean at set intervals or at (a) specified points in time during the service episode.
'On exit' refers to the closure of the service episode (for clients or related people), or (for staff) the time at which the staff member ceases to be employed by the agency.
CODE 8 Feedback focus group
An in-depth qualitative interview with a small number of persons, held specifically to collect feedback from the participants.
|Collection methods:||More than one code can be recorded.|
Source and reference attributes
|Submitting organisation:||Australian Institute of Health and Welfare|
|Implementation in Data Set Specifications:|
Disability services/supports outcomes cluster Disability, Standard 13/08/2015