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Service provider organisation—feedback collection method, code N[N]

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termFeedback collection method
METeOR identifier:Help on this term527157
Registration status:Help on this termDisability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013
Definition:Help on this termThe method the service provider organisation employs to actively and routinely collect feedback on services and service delivery, as represented by a code.
Data Element Concept:Service provider organisation—feedback collection method

Value domain attributes

Representational attributes

Representation class:Help on this termCode
Data type:Help on this termNumber
Format:Help on this termN[N]
Maximum character length:Help on this term2
Permissible values:Help on this term
1Questionnaire - periodic face-to-face interview
2Questionnaire - face-to-face interview on exit
3Questionnaire - periodic telephone interview
4Questionnaire - telephone interview on exit
5Questionnaire - periodic written survey
6Questionnaire - written survey on exit
7Questionnaire - on-line feedback survey
8Feedback focus group

Data element attributes

Collection and usage attributes

Guide for use:Help on this term

The active and routine collection of feedback means that, as a matter of routine, the agency initiates and implements feedback methods and does not rely on mechanisms such as ad hoc comments, ad hoc questionnaires, informal debriefing sessions, or similar casual arrangements.

Active methods include the use of periodic questionnaires that are implemented through either face-to-face interviews, by telephone, by mail or by on-line methods, focus groups aimed at collecting feedback from the participants, established debriefing sessions, or other routine procedures the agency has in place to collect feedback.

The aim of the method used must be to collect feedback on services and service delivery.

'Periodic' may mean at set intervals or at (a) specified points in time during the service episode.

'On exit' refers to the closure of the service episode (for clients or related people), or (for staff) the time at which the staff member ceases to be employed by the agency.

CODE 8    Feedback focus group 

An in-depth qualitative interview with a small number of persons, held specifically to collect feedback from the participants.

Collection methods:Help on this termMore than one code can be recorded.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Relational attributes

Implementation in Data Set Specifications:Help on this term

Disability services/supports outcomes cluster Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

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