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National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2014

Identifying and definitional attributes

Metadata item type:Help on this termIndicator
Indicator type:Help on this termProgress measure
Short name:Help on this termPI 32-Patient satisfaction/experience, 2014
METeOR identifier:Help on this term517614
Registration status:Help on this termHealth, Superseded 14/01/2015
Description:Help on this termNationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received.
Indicator set:Help on this termNational Healthcare Agreement (2014) Health, Superseded 14/01/2015
Outcome area:Help on this termPatient Experience Health, Standard 07/07/2010
Quality statement:Help on this termNational Healthcare Agreement: PI 32-Patient satisfaction/experience (Patient Experience Survey), 2014 QS Health, Superseded 14/01/2015

Collection and usage attributes

Population group age from:Help on this term15 years
Computation description:Help on this term

Population is limited to persons aged 15 years and over.

Rates directly age-standardised to the 2001 Australian population.

Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person.

Presented as a percentage.

Computation:Help on this term100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below.
Numerator:Help on this term

a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than they felt acceptable to get an appointment.

b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.

c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category).

d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them.

e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them.

f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them.

h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them.
Numerator data elements:Help on this term
Data Element / Data SetData Element
Persons who saw a GP (for their own health) in the last twelve months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of waiting time for health service
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of treatment provided by health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Aboriginal and Torres Strait Islander people who saw a GP (for their own health) in the last 12 months
Data Source
ABS Australian Aboriginal and Torres Strait Islander Health Survey (AATSIHS), 2012-13
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a dental practitioner in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who went to a hospital emergency department in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of treatment provided by health professional
Data Source
ABS Australian Aboriginal and Torres Strait Islander Health Survey (AATSIHS), 2012-13
Guide for use
Data source type: Survey
Denominator:Help on this term

a) & c) Total number of persons who saw a GP for their own health in the last 12 months.

b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months.

d) Total number of persons who saw a medical specialist in the last 12 months.

e) Total number of persons who saw a dental practitioner in the last 12 months.

f) & g) Total number of persons who went to a hospital emergency department in the last 12 months.

h) & i) Total number of persons who were admitted to a hospital in the last 12 months.
Denominator data elements:Help on this term
Data Element / Data SetData Element
Persons who saw a GP (for their own health) in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Aboriginal and Torres Strait Islander people who saw a GP (for their own health) in the last 12 months
Data Source
ABS Australian Aboriginal and Torres Strait Islander Health Survey (AATSIHS), 2012-13
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a dental practioner in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who went to a hospital emergency department in the last 12 months
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Disaggregation:Help on this term

2012-13—State and territory by measures (a) to (i), by:

  • remoteness (Australian Statistical Geography Standard (ASGS) Remoteness Structure).

2012-13—Nationally, by measures (a) to (i), by:

  • 2011 Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) deciles.
  • remoteness (ASGS Remoteness Structure).

2012–13 —Nationally (non-remote areas of Australia only), by measure (c) by:

  • Indigenous status (Indigenous only) by remoteness (ASGS Remoteness Structure)
Disaggregation data elements:Help on this term
Data Element / Data SetPerson—area of usual residence, statistical area level 2 (SA2) code (ASGS 2011) N(9)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use

Data source type: Survey

Used for disaggregation by state/territory, remoteness and SEIFA IRSD
Data Element / Data SetPerson—area of usual residence, statistical area level 2 (SA2) code (ASGS 2011) N(9)
Data Source
ABS Australian Aboriginal and Torres Strait Islander Health Survey (AATSIHS), 2012-13
Guide for use

Data source type: Survey

Used for disaggregation by state/territory, remoteness and SEIFA IRSD


Comments:Help on this term

Most recent data available for 2014 Council of Australian Governments (COAG) Reform Council (CRC) report: 2012-13 (total population, non-Indigenous: PEx; Indigenous: AATSIHS).

Non-Indigenous data from PEx may not be directly comparable with data for Indigenous people from AATSIHS.

Indigenous data for the 2014 CRC report is sourced from the National Aboriginal and Torres Strait Islander Health Survey (NATSIHS) component of the AATSIHS.

Some survey respondents may report pathology and imaging as a referral to a medical specialist.

Dental practitioner includes dentist, dental hygienist or dental specialist.

Responses from proxy interviews are not counted for questions on personal opinions.

Representational attributes

Representation class:Help on this termPercentage
Data type:Help on this termReal
Unit of measure:Help on this termPerson

Indicator conceptual framework

Framework and dimensions:Help on this termResponsiveness

Data source attributes

Data sources:Help on this term
Data SourceABS Patient Experience Survey (PEx)
Frequency
Annual
Data custodian

Australian Bureau of Statistics



Data SourceABS Australian Aboriginal and Torres Strait Islander Health Survey (AATSIHS), 2012-13
Frequency
Every 6 years
Data custodian

Australian Bureau of Statistics


Accountability attributes

Reporting requirements:Help on this termNational Healthcare Agreement
Organisation responsible for providing data:Help on this termAustralian Bureau of Statistics
Further data development / collection required:Help on this termSpecification: Substantial work required, the measure requires significant work to be undertaken.

Relational attributes

Related metadata references:Help on this term

See also National Healthcare Agreement: PI 12-Waiting times for GPs, 2014 Health, Superseded 14/01/2015

See also National Healthcare Agreement: PI 13-Waiting times for public dentistry, 2014 Health, Superseded 14/01/2015

See also National Healthcare Agreement: PI 14-People deferring access to selected healthcare due to financial barriers, 2014 Health, Superseded 14/01/2015

See also National Healthcare Agreement: PI 20a-Waiting times for elective surgery: waiting times in days, 2014 Health, Superseded 14/01/2015

See also National Healthcare Agreement: PI 20b-Waiting times for elective surgery: proportion seen on time, 2014 Health, Superseded 14/01/2015

See also National Healthcare Agreement: PI 32-Patient satisfaction/experience (Australian Aboriginal and Torres Strait Islander Health Survey), 2014 QS Health, Standard 12/01/2015

Supersedes National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013 Health, Superseded 30/04/2014

Has been superseded by National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2015 Health, Superseded 08/07/2016

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