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National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013

Identifying and definitional attributes

Metadata item type:Help on this termIndicator
Indicator type:Help on this termProgress measure
Short name:Help on this termPI 32-Patient satisfaction/experience, 2013
METeOR identifier:Help on this term496816
Registration status:Help on this termHealth, Superseded 30/04/2014
Description:Help on this termNationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received.
Indicator set:Help on this termNational Healthcare Agreement (2013) Health, Superseded 30/04/2014
Outcome area:Help on this termPatient Experience Health, Standard 07/07/2010
Quality statement:Help on this termNational Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013 QS Health, Superseded 14/01/2015

Collection and usage attributes

Population group age from:Help on this termPersons from 15 years
Computation description:Help on this term

Population is limited to persons aged 15 years and over.

Rates directly age-standardised to the 2001 Australian population.

Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socio-Economic Disadvantage (IRSD) is based on usual residence of person.

Presented as a percentage.

Computation:Help on this term100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below.
Numerator:Help on this term

a) Number of persons who saw a general practitioner (GP) (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment.

b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.

c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category).

d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them.

e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them.

f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them.

h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them.
Numerator data elements:Help on this term
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who had a pathology or imaging test
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of waiting time for health service
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Reason for treatment provided by health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Denominator:Help on this term

a) & c) Total number of persons who saw a GP for their own health in the last 12 months.

b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months.

d) Total number of persons who saw a medical specialist in the last 12 months.

e) Total number of persons who saw a dental practitioner in the last 12 months.

f) & g) Total number of persons who went to a hospital emergency department in the last 12 months.

h) & i) Total number of persons who were admitted to a hospital in the last 12 months.
Denominator data elements:Help on this term
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to their most recent pathology and/or imaging test by a health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Disaggregation:Help on this term

2011–12—State and territory by a) to i), by:

  • remoteness (Australian Standard Geographical Classification Remoteness Structure).

2011–12—Nationally, by a) to i), by:

  • SEIFA Index of Relative Socio-Economic Disadvantage (IRSD) deciles.
  • remoteness (Australian Standard Geographical Classification Remoteness Structure).
Disaggregation data elements:Help on this term
Data Element / Data SetPerson—area of usual residence, geographical location code (ASGC 2009) NNNNN
Data Source
ABS Patient Experience Survey (PEx)
Guide for use

Data source type: Survey

Used for disaggregation by state/territory, remoteness and SEIFA IRSD
Comments:Help on this term

Most recent data available for 2013 Council of Australian Governments (COAG) Reform Council (CRC) report: 2011-12

Some survey respondents may report pathology and imaging as a referral to a medical specialist.

Dental practitioner includes dentist, dental hygienist or dental specialist.

Responses from proxy interviews are not counted for questions on personal opinions.

Representational attributes

Representation class:Help on this termPercentage
Data type:Help on this termReal
Unit of measure:Help on this termPerson

Indicator conceptual framework

Framework and dimensions:Help on this termResponsiveness

Data source attributes

Data sources:Help on this term
Data SourceABS Patient Experience Survey (PEx)
Frequency
Annual
Data custodian

Australian Bureau of Statistics


Accountability attributes

Reporting requirements:Help on this termNational Healthcare Agreement
Organisation responsible for providing data:Help on this termAustralian Bureau of Statistics
Further data development / collection required:Help on this termSpecification: Substantial work required, the measure requires significant work to be undertaken.

Relational attributes

Related metadata references:Help on this term

See also National Healthcare Agreement: PI 12-Waiting times for GPs, 2013 Health, Superseded 30/04/2014

See also National Healthcare Agreement: PI 13-Waiting times for public dentistry, 2013 Health, Superseded 30/04/2014

See also National Healthcare Agreement: PI 14-People deferring access to selected healthcare due to financial barriers, 2013 Health, Superseded 30/04/2014

See also National Healthcare Agreement: PI 20a-Waiting times for elective surgery: waiting times in days, 2013 Health, Superseded 30/04/2014

See also National Healthcare Agreement: PI 20b-Waiting times for elective surgery: proportion seen on time, 2013 Health, Superseded 30/04/2014

Has been superseded by National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2014 Health, Superseded 14/01/2015

Supersedes National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012 Health, Superseded 25/06/2013

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