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Mental health service contact—service contact date

Metadata item type:Help on this termData Element Concept
METeOR identifier:Help on this term494356
Registration status:Help on this termHealth, Standard 07/02/2013
ACT Health, Final 09/08/2018
Definition:Help on this termThe date of each mental health service contact between a health service provider and patient/client.
Context:Help on this term

Community-based mental health care and clinical settings

Object Class attributes

Identifying and definitional attributes

Object class:Mental health service contact
Definition:Help on this term

The provision of a clinically significant service by a specialised mental health service provider(s) for patients/clients, other than those patients/clients admitted to psychiatric hospitals or designated psychiatric units in acute care hospitals, and those resident in 24 hour staffed specialised residential mental health services, where the nature of the service would normally warrant a dated entry in the clinical record of the patient/client in question.

Specialisation of:Help on this termService/care event

Collection and usage attributes

Guide for use:Help on this term

A service contact must involve at least two persons, one of whom must be a specialised mental health service provider.

Mobile and outreach services and consultation and liaison services are included as service contacts.

Service contacts are not restricted to in person communication but can include telephone, video link or other forms of direct communication.

Service contacts can either be with a patient/client, or with a third party such as a carer or family member, other professional or mental health worker or other service provider. Services involving only a service provider and a third party(ies) are included as service contacts, where the nature of the service would normally warrant a dated entry in the clinical record of the patient/client in question.

A service contact should be recorded for each patient/client for which the service is provided, regardless of the number of patients/clients or third parties participating.

There may be multiple service contacts on any one day for a patient/client, including contacts involving third parties. If multiple mental health service providers deliver a service contact to the same client concurrently a single service contact should be recorded. If multiple mental health service providers deliver a service contact to the same client sequentially, a service contact should be recorded for each mental health service provider.

Service contacts provided by all staff employed by a specialised mental health service organisation, including non-clinical staff, are considered in scope for collection provided the nature of the service contact meets the definition.

Service provision is only regarded as a service contact if it is relevant to the clinical condition of the patient/client. This means that it does not include services of an administrative nature (e.g. telephone contact to schedule an appointment) except where the nature of the service would normally warrant a dated entry in the clinical record of the patient/client in question.

There may however be instances where notes are made in the patient/client clinical record that have not been prompted by a service provision for a patient/client. Examples include noting receipt of test results that require no further action and noting a patient/client did not attend a planned service contact. These instances would not be regarded as service contacts.

In instances where documenting the patient/client’s service contact details is separated in time from the service provision, the documenting of the contact details is not counted as a separate service contact.

Travel to or from the location at which the service is provided, for example to or from outreach facilities or private homes, is not to be reported as a service contact.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Property attributes

Identifying and definitional attributes

Property:Service contact date
Definition:Help on this termThe date on which contact between a service provider and patient/client occurred.
Property group:Help on this termService provision event

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Data element concept attributes

Relational attributes

Related metadata references:Help on this term

Supersedes Mental health service contact—service contact date Health, Superseded 07/02/2013

Data Elements implementing this Data Element Concept:Help on this term

Mental health service contact—service contact date, DDMMYYYY Health, Standard 07/02/2013
ACT Health, Final 09/08/2018

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