Australian Government: Australian Institute of Health and Welfare METeOR Home Page

Service provider organisation—number of service provision telephone calls, total N[NNNNN]

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termNumber of service provision telephone calls
METeOR identifier:Help on this term443793
Registration status:Help on this termHealth, Standard 13/11/2014
Definition:Help on this termThe total number of telephone calls in which direct service activities were delivered by a service provider organisation.
Data Element Concept:Service provider organisation—number of service provision telephone calls

Value domain attributes

Representational attributes

Representation class:Help on this termTotal
Data type:Help on this termNumber
Format:Help on this termN[NNNNN]
Maximum character length:Help on this term6

Source and reference attributes

Submitting organisation:Help on this term

Australian Institute of Health and Welfare

Data element attributes

Collection and usage attributes

Guide for use:Help on this termThe reported total should be limited to telephone calls made and/or received by the service provider organisation during the reporting period in which a direct service activity was provided. This is independent of whether the origin of the call was the service provider or the client. Non-service activity calls, for example, calls to arrange an appointment if the service is not a referral service, should be excluded.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Relational attributes

Implementation in Data Set Specifications:Help on this term

Counselling, support, information and referral—telephone mental health service type cluster Health, Standard 13/11/2014

Mutual support and self-help mental health service type cluster Health, Standard 13/11/2014

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