Australian Government: Australian Institute of Health and Welfare METeOR Home Page

National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012

Identifying and definitional attributes

Metadata item type:Help on this termIndicator
Indicator type:Help on this termProgress measure
Short name:Help on this termPI 58-Patient satisfaction/experience, 2012
METeOR identifier:Help on this term436851
Registration status:Help on this termHealth, Superseded 25/06/2013
Description:Help on this termNationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received
Indicator set:Help on this termNational Healthcare Agreement (2012) Health, Superseded 25/06/2013
Outcome area:Help on this termPatient Experience Health, Standard 07/07/2010
Quality statement:Help on this termNational Healthcare Agreement: PI 58-Patient experience/satisfaction, 2012 QS Health, Superseded 14/01/2015

Collection and usage attributes

Population group age from:Help on this termPersons from 15 years
Computation description:Help on this term

Population is limited to persons aged 15 years and over.

Rates directly age-standardised to the 2001 Australian population.

Analysis by remoteness and SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person.

Presented as a percentage.

Computation:Help on this term100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below.
Numerator:Help on this term

a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment.

b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment.

c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them.

d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them (calculated seperately for each three categories).

e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them.

f) Number of persons who have been to a hospital emergency department in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

g) Number of persons who have been to a hospital emergency department in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them.

h) Number of persons who have been admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them.

i) Number of persons who have been admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them.
Numerator data elements:Help on this term
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who had a pathology or imaging test
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Perception of waiting time for health service
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Reason for treatment provided by health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Denominator:Help on this term

a) & c) Total number of persons who saw a GP (for their own health) in the last 12 months.

b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months.

d) Total number of persons who saw a medical specialist in the last 12 months.

e) Total number of persons who saw a dental practitioner in the last 12 months.

f) & g) Total number of persons who have been to a hospital emergency department in the last 12 months.

h) & i) Total number of persons who have been admitted to a hospital in the last 12 months.
Denominator data elements:Help on this term
Data Element / Data SetData Element
Persons who received a prescription for medication from a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to their most recent pathology and/or imaging test by a health professional
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who saw a GP (for their own health)
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Data Element / Data SetData Element
Persons who were referred to a medical specialist by a GP
Data Source
ABS Patient Experience Survey (PEx)
Guide for use
Data source type: Survey
Disaggregation:Help on this term

2010–11—State and territory by a) to i), by:

  • remoteness (Australian Standard Geographical Classification Remoteness Structure)
  • SEIFA Index of Relative Socioeconomic Disadvantage (IRSD) quintiles

2010–11—Nationally, by a) to i), by:

  • SEIFA IRSD deciles.
Disaggregation data elements:Help on this term
Data Element / Data SetPerson—area of usual residence, geographical location code (ASGC 2009) NNNNN
Data Source
ABS Patient Experience Survey (PEx)
Guide for use

Data source type: Survey

Used for disaggregation by state/territory, remoteness and SEIFA IRSD
Comments:Help on this term

Most recent data available for 2012 CRC report: 2010-11

Referrals to medical specialists exclude referrals for pathology and imaging.

Dental practitioner includes dentist, dental hygienist or dental specialist.

Responses from proxy interviews are not counted for questions on personal opinions.

Representational attributes

Representation class:Help on this termPercentage
Data type:Help on this termReal
Unit of measure:Help on this termPerson

Indicator conceptual framework

Framework and dimensions:Help on this termResponsiveness

Data source attributes

Data sources:Help on this term
Data SourceABS Patient Experience Survey (PEx)
Frequency
Annual
Data custodian

Australian Bureau of Statistics


Accountability attributes

Reporting requirements:Help on this termNational Healthcare Agreement
Organisation responsible for providing data:Help on this termAustralian Bureau of Statistics
Further data development / collection required:Help on this termSpecification: Interim

Relational attributes

Related metadata references:Help on this term

See also National Healthcare Agreement: PI 14-Waiting times for GPs, 2012 Health, Superseded 25/06/2013

See also National Healthcare Agreement: PI 15-Waiting times for public dentistry, 2012 Health, Superseded 25/06/2013

See also National Healthcare Agreement: PI 16-People deferring access to selected healthcare due to cost, 2012 Health, Superseded 25/06/2013

Has been superseded by National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013 Health, Superseded 30/04/2014

See also National Healthcare Agreement: PI 34-Waiting times for elective surgery, 2012 Health, Superseded 25/06/2013

Supersedes National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2011 Health, Superseded 31/10/2011

My items Help on this term
Download Help on this term