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Client—service activity type needed, SAAP code N[N]

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termSupport service type needed (SAAP)
Synonymous names:Help on this termService activity type needed
METeOR identifier:Help on this term348873
Registration status:Help on this termCommunity Services (retired), Superseded 01/07/2011 [Non DictionaryHelp on this term]
Definition:Help on this term

The type(s) of service or assistance needed by a SAAP client, as represented by a code.

Data Element Concept:Client—service activity type needed

Value domain attributes

Representational attributes

Representation class:Help on this termCode
Data type:Help on this termNumber
Format:Help on this termN[N]
Maximum character length:Help on this term2
Permissible values:Help on this term
ValueMeaning
Housing/accommodation
43SAAP/CAP accommodation (including THMs and other SAAP managed properties)
39Assistance to obtain/maintain short-term accommodation
49Assistance to obtain/maintain medium-term accommodation
42Assistance to obtain/maintain independent housing
Financial/employment
37Assistance to obtain/maintain government allowance
5Employment and training assistance
6Financial assistance/material aid
7Financial counselling and support
Personal support
45Incest/sexual assault support
46Domestic/family violence support
47Family/relationship support
48Emotional support
36Assistance with problem gambling
General support/advocacy
14Living skills/personal development
25Assistance with legal issues/court support
27Advice/information
29Retrieval/storage/removal of personal belongings
30Advocacy/liaison on behalf of client
Specialist services
12Psychological services
44Specialist counselling services
13Psychiatric services
33Pregnancy support
34Family planning support
16Drug/alcohol support or intervention
17Physical disability services
18Intellectual disability services
19Culturally specific services
20Interpreter services
38Assistance with immigration services
26Health/medical services
Basic support
21Meals
22Laundry/shower facilities
23Recreation
24Transport
88Other

Collection and usage attributes

Guide for use:Help on this term

For a mapping of this value domain to the national standard for service activity provided follow these links: 'Service activity type needed and provided for SAAP client code mapping from NCCS to SAAP', and 'Service activity type referral made for SAAP client code mapping from NCCS to SAAP'.

CODE 5 Employment and training assistance

This option refers to assistance to obtain a job and/or access to employment and training programs.

CODE 6 Financial assistance/material aid

This option refers to money given to the client for bond/rent/transport, etc. and other non-monetary assistance such as clothing, food vouchers and bus/train tickets. This assistance is not expected to be repaid.

CODE 7 Financial counselling and support

This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around financial management issues.

CODE 12 Psychological services

This option refers to support or assistance from a qualified psychologist.

CODE 13 Psychiatric services

This option refers to support or assistance from a qualified psychiatrist.

CODE 14 Living skills/personal development

This option refers to help given to enhance clients’ independence or self-esteem. This help is more than normal everyday contact with the client and includes assistance to develop cooking skills, literacy skills, and personal care.

CODE 16 Drug/alcohol support or intervention

This option refers to support and assistance specifically to address problems related to the client’s problematic drug, alcohol or substance use.

CODE 17 Physical disability services

This option refers to support and assistance specifically for the client’s physical disability.

CODE 18 Intellectual disability services

This option refers to support and assistance specifically for the client’s intellectual disability.

CODE 19 Culturally specific services

This option refers to support and assistance delivered in a way that is sensitive to the client’s ethnic or cultural background.

CODE 20 Interpreter services

This option refers to assistance to facilitate communication with clients from non-English speaking backgrounds, or clients who are hearing impaired.

CODE 21 Meals

This option refers to the actual provision of food. Money or vouchers to purchase food should be included under Financial assistance/material aid.

CODE 22 Laundry/shower facilities

This option refers to the use of such facilities that are managed by the SAAP agency.

CODE 23 Recreation

This option refers to the provision and coordination of leisure activities for clients.

CODE 24 Transport

This option includes driving a client to an appointment or location. Money for a tram, train or bus should be included under Financial assistance/material aid.

CODE 25 Assistance with legal issues/court support

This option refers to information and advice about legal issues (such as tenancy or family law matters), and attending or assisting with court hearings.

CODE 26 Health/medical services

This option includes assessment of the client’s health and medical needs and any treatment provided.

CODE 27 Advice/information

This option refers to advice or information given to the client relating to their needs as identified by the worker. It can include information about other services where it is left to the client to follow up the information. For example, this would be selected if the client is given the names of three counselling services and it was left up to the client to contact those services.

CODE 29 Retrieval/storage/removal of personal belongings

This option involves the use of workers’ time to assist with clients’ personal effects.

CODE 30 Advocacy/liaison on behalf of client

This option involves work undertaken on behalf of a client to ensure the client has proper representation and access to services. This includes liaison with police, schools, probation officers, etc.

CODE 33 Pregnancy support

This option refers to advice, support and assistance relating to pregnancy issues.

CODE 34 Family planning support

This option refers to advice, support and assistance relating to family planning issues.

CODE 36 Assistance with problem gambling

This option refers to support or assistance provided to clients who have a gambling addiction/habit/problem and need to develop skills to cope with the problem on a day to day basis.

CODE 37 Assistance to obtain/maintain goverment allowance

This option refers to help or support aimed at obtaining social security income, such as completing Centrelink applications or accompanying a client to an interview with a Centrelink officer.

CODE 38 Assistance with immigration services

This option refers to support or assistance provided to clients who need help liaising with government departments regarding immigration issues.

CODE 39 Assistance to obtain/maintain short-term accommodation

This option refers to help or support aimed at finding SAAP or other emergency housing, or other accommodation that is not expected to be ongoing or long-term such as short-term accommodation with friends. Typically this would be less than 3 months in duration.

CODE 42 Assistance to obtain/maintain independent housing

This option refers to help or support aimed at finding long-term, independent housing such as public housing, private rental accommodation, community housing, or owner-occupied housing.

CODE 43 SAAP/CAP accommodation (including THMs and other SAAP managed properties)

This option refers to supported accommodation that is owned or directly managed and maintained by the agency, or that has been paid for by the agency using SAAP funds. This does not include financial assistance for rent or other housing costs.

CODE 44 Specialist counselling services

This option refers to counselling provided, usually on more than one occasion, by a qualified counsellor. Financial counselling is not included here (see Financial counselling and support).

CODE 45 Incest/sexual assault support

This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, dealing with incest or sexual abuse.

CODE 46 Domestic/family violence support

This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around violence inflicted on the client by a family member.

CODE 47 Family/relationship support

This option refers to discussion sessions or support dealing with family and relationship problems or issues.

CODE 48 Emotional support

This option involves talking and listening to clients in an informal environment and/or one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around issues not specified elsewhere in this list.

CODE 49 Assistance to obtain/maintain medium-term accommodation

This option refers to help or support aimed at finding SAAP or other medium-term housing that is not expected to be long-term. Typically this would be longer than 3 months in duration.

CODE 88 Other

This option allows any other assistance not listed above to be recorded. The support needed/provided/referred should be written if this option is chosen.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Data element attributes

Collection and usage attributes

Guide for use:Help on this term

Multiple support services may be chosen that have been identified as needs of the client as identified by the worker at the agency.

Comments:Help on this term

This information can be used to show the range of support services that agencies provide, and whether the needs of clients can be met either through direct service provision at the agency or potentially through referrals to other services. This is important information for service and program planning.

An unmet need is indicated where, for a SAAP client, a need has been identified for a support service, but the support has not been provided directly by the SAAP agency, and there has been no referral arranged to another service in order to receive services that cannot be provided by the agency.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Relational attributes

Related metadata references:Help on this term

Has been superseded by Client—needs assessment service activity outcome, code N Housing assistance, Standard 23/08/2010, Homelessness, Superseded 10/08/2018

Implementation in Data Set Specifications:Help on this term

SAAP Client Collection National Minimum Data Set Community Services (retired), Retired 01/07/2011

Implementation in Indicators:Help on this termUsed as numerator
National Affordability Housing Agreement: 4: Proportion of people experiencing repeat periods of homelessness, 2010 Homelessness, Standard 16/02/2011
Used as denominator
National Affordability Housing Agreement: 4: Proportion of people experiencing repeat periods of homelessness, 2010 Homelessness, Standard 16/02/2011
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