Client—amount of assistance

Metadata item type:Data Element Concept
METeOR identifier:347753
Registration status:Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Disability, Standard 07/10/2014
Community Services (retired), Standard 27/04/2007
Definition:

The amount of assistance received by a client of an agency or organisation.

Object Class attributes

Identifying and definitional attributes

Object class:Client
Definition:

A person, group or organisation eligible to receive services either directly or indirectly from an agency.

Context:

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered important enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient importance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in homelessness collections, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Person/group of persons

Source and reference attributes

Submitting organisation:

Australian Institute of Health and Welfare

Property attributes

Identifying and definitional attributes

Property:Amount of assistance
Definition:The amount of assistance provided to a person.
Property group:Service provision event

Data element concept attributes

Relational attributes

Data Elements implementing this Data Element Concept:

Client—amount of assistance, total hours and minutes NNNN Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010
Community Services (retired), Standard 17/11/2010

Client—amount of assistance, total hours NNN Disability, Standard 07/10/2014
Community Services (retired), Standard 27/04/2007