Service provider organisation—feedback collection indicator, yes/no code N
Identifying and definitional attributes
|Metadata item type:||Data Element|
|Short name:||Feedback collection indicator|
|Registration status:||Health, Standard 05/12/2007|
Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013
Whether feedback relating to services and service delivery is actively and routinely collected from clients and staff within a service provider organisation, as represented by a code.
|Data Element Concept:||Service provider organisation—feedback collection indicator|
Value domain attributes
|Maximum character length:||1|
Data element attributes
Collection and usage attributes
|Guide for use:|
The active and routine collection of feedback from clients and/or staff means that, as a matter of routine, the agency initiates and implements feedback mechanisms and does not rely on mechanisms such as ad hoc comments, ad hoc questionnaires, informal debriefing sessions, or similar casual arrangements.
Active mechanisms include the use of periodic questionnaires that are implemented through either face-to-face interviews, by telephone or by mail, focus groups aimed at collecting feedback from the participants, established debriefing sessions, or other routine procedures the agency has in place to collect feedback.
CODE 1 Yes
CODE 2 No
|Collection methods:||Record only one code.|
Source and reference attributes
Palliative Care Intergovernmental Forum
|Implementation in Data Set Specifications:|
Disability services/supports outcomes cluster Disability, Standard 13/08/2015
Palliative care performance indicators DSS Health, Retired 02/12/2015