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Service provider organisation—feedback collection indicator, yes/no code N

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termFeedback collection indicator
METeOR identifier:Help on this term290438
Registration status:Help on this termHealth, Standard 05/12/2007
Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013
Definition:Help on this term

Whether feedback relating to services and service delivery is actively and routinely collected from clients and staff within a service provider organisation, as represented by a code.

Data Element Concept:Service provider organisation—feedback collection indicator

Value domain attributes

Representational attributes

Representation class:Help on this termCode
Data type:Help on this termBoolean
Format:Help on this termN
Maximum character length:Help on this term1
Permissible values:Help on this term
ValueMeaning
1Yes
2No

Data element attributes

Collection and usage attributes

Guide for use:Help on this term

The active and routine collection of feedback from clients and/or staff means that, as a matter of routine, the agency initiates and implements feedback mechanisms and does not rely on mechanisms such as ad hoc comments, ad hoc questionnaires, informal debriefing sessions, or similar casual arrangements.

Active mechanisms include the use of periodic questionnaires that are implemented through either face-to-face interviews, by telephone or by mail, focus groups aimed at collecting feedback from the participants, established debriefing sessions, or other routine procedures the agency has in place to collect feedback.

CODE 1     Yes
The service provider organisation actively and routinely collects feedback relating to services and service delivery from clients and staff within the service provider organisation. If feedback is actively and routinely collected from clients only or staff only, this should be recorded as 'No' (Code 2).

CODE 2     No
The service provider organisation does not actively and routinely collect feedback relating to services and service delivery from clients and staff within the service provider organisation.

Collection methods:Help on this termRecord only one code.

Source and reference attributes

Submitting organisation:Help on this term

Palliative Care Intergovernmental Forum

Relational attributes

Implementation in Data Set Specifications:Help on this term

Disability services/supports outcomes cluster Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Palliative care performance indicators DSS Health, Retired 02/12/2015

DSS specific attributes +
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