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Service event—reason assistance not provided

Metadata item type:Help on this termData Element Concept
METeOR identifier:Help on this term269511
Registration status:Help on this termCommunity Services (retired), Standard 01/03/2005
Definition:Help on this termThe reason assistance was not provided to a person by a community services agency.
Context:Help on this term

Service provision and planning:

This item is a useful measure for planning purposes and can provide information on service gaps, resource limitations, poor referral relationships between agencies, unmet demand etc.

Object Class attributes

Identifying and definitional attributes

Object class:Service event
Definition:Help on this termAn instance or occasion of assistance received by a client from a service provider.
Context:Help on this term

Information about individual instances of the receipt of assistance by a client from a service agency is of fundamental interest to service providers, but may or may not be required for national reporting purposes. However, information about an individual service event is a basic building block for other information that is of relevance to national reporting and statistical analysis. For example, if information about the length of time that certain types of persons have received particular types of assistance from specific types of agencies is required, then information about each instance of service provision should be recorded in a standard way. This should enable reliable, valid and comparable data to be reported nationally.

Generally, a service event is described by a cluster of data elements that provide information about when it happened, where it happened, what assistance was received, how much and from whom. The need for information about service events reflects an interest in locating community service assistance to clients in time. This information may help to identify the intensity of assistance received by a person during a time period. Knowing when a person received assistance from an agency also helps to identify those records that are of interest to particular data collections. For example, an agency may be required to report on all assistance provided to clients during, say 1999-2000.

As with the definition of client, what constitutes a service event is influenced by the definition of 'assistance'. That is, every interaction between an agency and a client may not be considered of sufficient significance to warrant recording as a service event. Furthermore, decisions about what is included or excluded from the definition of 'assistance' may be affected by specific program requirements as well as practical considerations related to the amount of time and resources it takes to record every interaction between an agency and a client.

Source and reference attributes

Submitting organisation:Help on this termAustralia Institute of Health and Welfare
Reference documents:Help on this termHome and Community Care (HACC) Data Dictionary Version 1.0, 1998

Property attributes

Identifying and definitional attributes

Property:Reason assistance not provided
Definition:Help on this termThe reason goods, services, time or funds were not provided.
Property group:Help on this termEntry into service event

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare

Data element concept attributes

Collection and usage attributes

Guide for use:Help on this termThis may be recorded for a particular type of assistance, a particular request for service, a particular assessment event or a particular referral event.

Relational attributes

Data Elements implementing this Data Element Concept:Help on this term

Service event—reason assistance not provided, code N Community Services (retired), Standard 01/03/2005

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