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Service contact

Identifying and definitional attributes

Metadata item type:Help on this termObject Class
METeOR identifier:Help on this term268983
Registration status:Help on this termHealth, Standard 01/03/2005
Independent Hospital Pricing Authority, Standard 16/03/2016
Indigenous, Draft 18/10/2012
National Health Performance Authority (retired), Retired 01/07/2016
Definition:Help on this termA contact between a patient/client and an ambulatory care health unit (including outpatient and community health units) which results in a dated entry being made in the patient/client record.
Context:Help on this term

Identifies service delivery at the patient level for mental health services (including consultation/liaison, mobile and outreach services).

A service contact can include either face-to-face, telephone or video link service delivery modes. Service contacts would either be with a client, carer or family member or another professional or mental health worker involved in providing care and do not include contacts of an administrative nature (e.g. telephone contact to schedule an appointment) except where a matter would need to be noted on a patient's record.

Service contacts may be differentiated from administrative and other types of contacts by the need to record data in the client record. However, there may be instances where notes are made in the client record that have not been prompted by a service contact with a patient/client (e.g. noting receipt of test results that require no further action). These instances would not be regarded as a service contact.

Specialisation of:Help on this termService/care event

Collection and usage attributes

Comments:Help on this termThe proposed definition is not able to measure case complexity or level of resource usage with each service contact alone. This limitation also applies to the concept of occasions of service (in admitted patient care) and hospital separations. The National Health Data Committee also acknowledges that information about group sessions or activities that do not result in a dated entry being made in each individual participant's patient/client record is not currently covered by this metadata item.

Source and reference attributes

Steward:Help on this termAustralian Bureau of Statistics (ABS)

Relational attributes

Related metadata references:Help on this term

Supersedes Service contact, version 1, DEC, NHDD, NHIMG, Superseded 01/03/2005.pdf (14.6 KB)

Data Element Concepts implementing this Object Class:Help on this term

Service contact—episode of care setting Health, Standard 28/02/2017

Service contact—group session indicator Health, Standard 25/01/2018

Service contact—group session status Health, Standard 04/05/2005

Service contact—group session status Health, Standard 28/02/2017
Independent Hospital Pricing Authority, Standard 16/03/2016

Service contact—patient location Independent Hospital Pricing Authority, Standard 16/03/2016

Service contact—patient/client participation indicator Health, Standard 28/02/2017
Independent Hospital Pricing Authority, Standard 16/03/2016

Service contact—service contact date Health, Standard 01/03/2005
Indigenous, Draft 18/10/2012
National Health Performance Authority (retired), Retired 01/07/2016

Service contact—service date Health, Standard 28/02/2017
Independent Hospital Pricing Authority, Standard 16/03/2016

Service contact—service duration Health, Standard 12/12/2018
Independent Hospital Pricing Authority, Proposed 13/06/2018

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