Client

Identifying and definitional attributes

Metadata item type:Object Class
Synonymous names:Client
METeOR identifier:268969
Registration status:Housing assistance, Superseded 08/03/2018
Health, Superseded 29/06/2016
Homelessness, Superseded 10/08/2018
Indigenous, Archived 13/10/2017
Disability, Superseded 28/09/2016
Community Services (retired), Standard 01/03/2005
Definition:A person, group or organisation eligible to receive services either directly or indirectly from an agency.
Context:

Agencies may provide assistance to individual persons, groups of persons (e.g. support groups) or to other organisations. All of these may be considered clients of an agency. Specific data collections may circumscribe the Type of clients that are included in the collection. For example, at the current stage of development of the Home and Community Care (HACC) Minimum Data Set (MDS), HACC funded agencies are only required to report on clients who are individual persons. Future developments may extend the coverage of the HACC MDS collection to include organisational or group clients.

The definition of a 'client' may also be circumscribed by the definition of 'assistance'. What is included as 'assistance' may depend on what activities are considered significant enough to warrant separate recording and reporting of the nature and/or amount of the assistance provided to a person. For example, an agency worker answering a telephone call from an anonymous member of the public seeking some basic information (e.g. a phone number for someone) would not usually consider that this interaction constituted assistance of sufficient significance to warrant recording that person as a 'client'.

Furthermore, what constitutes 'assistance' may be influenced by the type of assistance the agency was established to provide. In the above example, the agency in question was funded specifically to provide telephone advice, and referral information, to members of the public or specific sub-groups of the public. The agency may have a policy that all persons telephoning the agency for information are classified as clients, albeit anonymous clients.

The level of support or the amount of support given to a person by an agency can also be used to define them as a client or not. For example in the Supported Accommodation Assistance Program (SAAP) National data collection, clients are defined by either taking up an amount of time of an agency; being accommodated by an agency; or by entering an ongoing support relationship with an agency.

Specialisation of:Person/group of persons

Source and reference attributes

Submitting organisation:Australian Institute of Health and Welfare

Relational attributes

Related metadata references:

Has been superseded by Client Housing assistance, Standard 08/03/2018, Health, Standard 29/06/2016, Homelessness, Standard 08/03/2018, Indigenous, Endorsed 13/10/2017, Disability, Standard 28/09/2016, ACT Health, Final 09/08/2018

Supersedes Client, version 1, DEC, NCSDD, NCSIMG, Superseded 01/03/2005.pdf (15.7 KB)

Data Element Concepts implementing this Object Class:

Client—Bringing them Home/Link Up Counsellor Program client type Indigenous, Endorsed 16/09/2014

Client—case management goal status Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 30/11/2007

Client—case management plan indicator Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 01/03/2005

Client—case plan review date Community Services (retired), Standard 18/12/2007

Client—caseworker allocation date Community Services (retired), Standard 18/12/2007

Client—consent indicator Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Indigenous, Endorsed 08/10/2014
Community Services (retired), Standard 30/11/2007

Client—first care and protection order indicator Community Services (retired), Standard 30/04/2008

Client—group type Community Services (retired), Standard 15/09/2007

Client—initial case plan date Community Services (retired), Standard 18/12/2007

Client—injecting drug use status Health, Superseded 12/12/2018
Community Services (retired), Standard 06/02/2012
ACT Health, Final 09/08/2018

Client—method of drug use (principal drug of concern) Health, Superseded 12/12/2018
Community Services (retired), Standard 06/02/2012
ACT Health, Final 09/08/2018

Client—needs assessment service activity outcome Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018

Client—percentage of clients with family members staying during residential treatment/rehabilitation Indigenous, Endorsed 16/09/2014

Client—reason case management plan does not exist Housing assistance, Standard 23/08/2010
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 15/09/2007

Client—reason support plan does not exist Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—referral arranged Housing assistance, Standard 01/05/2013
Homelessness, Standard 01/05/2013

Client—service activity type Housing assistance, Standard 23/08/2010
Homelessness, Standard 23/08/2010

Client—service activity type needed Housing assistance, Standard 01/05/2013
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 15/09/2007

Client—service activity type provided Housing assistance, Standard 01/05/2013
Homelessness, Superseded 10/08/2018
Community Services (retired), Standard 15/09/2007

Client—service activity type referral arranged Community Services (retired), Standard 15/09/2007

Client—social and emotional wellbeing health issues indicator Indigenous, Endorsed 16/09/2014

Client—social and emotional wellbeing health issues type Indigenous, Endorsed 16/09/2014

Client—support plan achievement level Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—support plan goal achievement level Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—support plan goal identifier Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—support plan goal status Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—support plan indicator Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013

Client—support plan last review date Disability, Standard 13/08/2015
Community Services (retired), Standard 10/04/2013