Identifying and definitional attributes
|Metadata item type:||Data Element|
|Short name:||Regular client indicator|
An indicator of whether a person is a regular client of an organisation or agency, as represented by a code.
|Data Element Concept:||Person—regular client indicator|
Value domain attributes
|Maximum character length:||1|
Data element attributes
Collection and usage attributes
|Guide for use:|
CODE 1 Yes
A person is a regular client of the organisation or agency.
CODE 2 No
A person is not a regular client of the organisation or agency.
The definition of a regular client does not include deceased patients.
A person can be a regular client with one or more organisations or agencies and therefore may be counted more than once.
The definition of a regular client can vary depending on the context and/or collection in which the term is being applied, but generally involves a minimum number of visits to an organisation or agency or uses of a facility, occurring over a specific period of time. For example, in the primary health care context a regular client may be someone who has visited a particular primary health care provider 3 or more times in the last 2 years.
In some cases, a visit may be further defined as a clinical contact between a regular client and the organisation or agency that leads to either the creation of a new client record or the updating of an existing client record in the client management system of the organisation or agency. This could include clinical contacts by telephone.
Source and reference attributes
Australian Institute of Health and Welfare
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