National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013
Identifying and definitional attributes | |
Metadata item type: | Indicator |
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| Indicator type: | Progress measure |
| Short name: | PI 32-Patient satisfaction/experience, 2013 |
| METEOR identifier: | 496816 |
| Registration status: |
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| Description: | Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received. |
| Indicator set: | National Healthcare Agreement (2013) Health, Superseded 30/04/2014 |
| Outcome area: | Patient Experience Health, Standard 07/07/2010 |
| Quality statement: | National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2013 QS Health, Superseded 14/01/2015 |
Collection and usage attributes | |
| Population group age from: | Persons from 15 years |
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| Computation description: | Population is limited to persons aged 15 years and over. Rates directly age-standardised to the 2001 Australian population. Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socio-Economic Disadvantage (IRSD) is based on usual residence of person. Presented as a percentage. |
| Computation: | 100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below. |
| Numerator: | a) Number of persons who saw a general practitioner (GP) (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment. b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment. c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category). d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them. e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them. f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them. h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them. |
| Numerator data elements: | |
| Denominator: | a) & c) Total number of persons who saw a GP for their own health in the last 12 months. b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months. d) Total number of persons who saw a medical specialist in the last 12 months. e) Total number of persons who saw a dental practitioner in the last 12 months. f) & g) Total number of persons who went to a hospital emergency department in the last 12 months. h) & i) Total number of persons who were admitted to a hospital in the last 12 months. |
| Denominator data elements: | |
| Disaggregation: | 2011–12—State and territory by a) to i), by:
2011–12—Nationally, by a) to i), by:
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| Disaggregation data elements: | |
| Comments: | Most recent data available for 2013 Council of Australian Governments (COAG) Reform Council (CRC) report: 2011-12 Some survey respondents may report pathology and imaging as a referral to a medical specialist. Dental practitioner includes dentist, dental hygienist or dental specialist. Responses from proxy interviews are not counted for questions on personal opinions. |
Representational attributes | |
| Representation class: | Percentage |
| Data type: | Real |
| Unit of measure: | Person |
Indicator conceptual framework | |
| Framework and dimensions: | Responsiveness |
Data source attributes | |
| Data sources: | |
Accountability attributes | |
| Reporting requirements: | National Healthcare Agreement |
| Organisation responsible for providing data: | Australian Bureau of Statistics |
| Further data development / collection required: | Specification: Substantial work required, the measure requires significant work to be undertaken. |
Relational attributes | |
| Related metadata references: | Supersedes National Healthcare Agreement: PI 58-Patient satisfaction/experience, 2012
Has been superseded by National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2014
See also National Healthcare Agreement: PI 12-Waiting times for GPs, 2013
See also National Healthcare Agreement: PI 13-Waiting times for public dentistry, 2013
See also National Healthcare Agreement: PI 14-People deferring access to selected healthcare due to financial barriers, 2013
See also National Healthcare Agreement: PI 20a-Waiting times for elective surgery: waiting times in days, 2013
See also National Healthcare Agreement: PI 20b-Waiting times for elective surgery: proportion seen on time, 2013
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