Client—service activity type referral arranged, SAAP code N[N]
Identifying and definitional attributes
|Metadata item type:||Data Element|
|Short name:||Support service type referral arranged (SAAP)|
|Synonymous names:||Service activity type refarral arranged|
|Definition:||The type(s) of service or assistance for which a referral is arranged for a SAAP client, as represented by a code.|
|Data Element Concept:||Client—service activity type referral arranged|
Value domain attributes
|Maximum character length:||2|
Collection and usage attributes
|Guide for use:|
For a mapping of this value domain to the national standard for service activity provided follow these links: 'Service activity type needed and provided for SAAP client code mapping from NCCS to SAAP', and 'Service activity type referral made for SAAP client code mapping from NCCS to SAAP'.
CODE 5 Employment and training assistance
This option refers to assistance to obtain a job and/or access to employment and training programs.
CODE 6 Financial assistance/material aid
This option refers to money given to the client for bond/rent/transport, etc. and other non-monetary assistance such as clothing, food vouchers and bus/train tickets. This assistance is not expected to be repaid.
CODE 7 Financial counselling and support
This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around financial management issues.
CODE 12 Psychological services
This option refers to support or assistance from a qualified psychologist.
CODE 13 Psychiatric services
This option refers to support or assistance from a qualified psychiatrist.
CODE 14 Living skills/personal development
This option refers to help given to enhance clients’ independence or self-esteem. This help is more than normal everyday contact with the client and includes assistance to develop cooking skills, literacy skills, and personal care.
CODE 16 Drug/alcohol support or intervention
This option refers to support and assistance specifically to address problems related to the client’s problematic drug, alcohol or substance use.
CODE 17 Physical disability services
This option refers to support and assistance specifically for the client’s physical disability.
CODE 18 Intellectual disability services
This option refers to support and assistance specifically for the client’s intellectual disability.
CODE 19 Culturally specific services
This option refers to support and assistance delivered in a way that is sensitive to the client’s ethnic or cultural background.
CODE 20 Interpreter services
This option refers to assistance to facilitate communication with clients from non-English speaking backgrounds, or clients who are hearing impaired.
CODE 21 Meals
This option refers to the actual provision of food. Money or vouchers to purchase food should be included under Financial assistance/material aid.
CODE 22 Laundry/shower facilities
This option refers to the use of such facilities that are managed by the SAAP agency.
CODE 23 Recreation
This option refers to the provision and coordination of leisure activities for clients.
CODE 24 Transport
This option includes driving a client to an appointment or location. Money for a tram, train or bus should be included under Financial assistance/material aid.
CODE 25 Assistance with legal issues/court support
This option refers to information and advice about legal issues (such as tenancy or family law matters), and attending or assisting with court hearings.
CODE 26 Health/medical services
This option includes assessment of the client’s health and medical needs and any treatment provided.
CODE 27 Advice/information
This option refers to advice or information given to the client relating to their needs as identified by the worker. It can include information about other services where it is left to the client to follow up the information. For example, this would be selected if the client is given the names of three counselling services and it was left up to the client to contact those services.
CODE 29 Retrieval/storage/removal of personal belongings
This option involves the use of workers’ time to assist with clients’ personal effects.
CODE 30 Advocacy/liaison on behalf of client
This option involves work undertaken on behalf of a client to ensure the client has proper representation and access to services. This includes liaison with police, schools, probation officers, etc.
CODE 33 Pregnancy support
This option refers to advice, support and assistance relating to pregnancy issues.
CODE 34 Family planning support
This option refers to advice, support and assistance relating to family planning issues.
CODE 36 Assistance with problem gambling
This option refers to support or assistance provided to clients who have a gambling addiction/habit/problem and need to develop skills to cope with the problem on a day to day basis.
CODE 37 Assistance to obtain/maintain goverment allowance
This option refers to help or support aimed at obtaining social security income, such as completing Centrelink applications or accompanying a client to an interview with a Centrelink officer.
CODE 38 Assistance with immigration services
This option refers to support or assistance provided to clients who need help liaising with government departments regarding immigration issues.
CODE 39 Assistance to obtain/maintain short-term accommodation
This option refers to help or support aimed at finding SAAP or other emergency housing, or other accommodation that is not expected to be ongoing or long-term such as short-term accommodation with friends. Typically this would be less than 3 months in duration.
CODE 42 Assistance to obtain/maintain independent housing
This option refers to help or support aimed at finding long-term, independent housing such as public housing, private rental accommodation, community housing, or owner-occupied housing.
CODE 43 SAAP/CAP accommodation (including THMs and other SAAP managed properties)
This option refers to supported accommodation that is owned or directly managed and maintained by the agency, or that has been paid for by the agency using SAAP funds. This does not include financial assistance for rent or other housing costs.
CODE 44 Specialist counselling services
This option refers to counselling provided, usually on more than one occasion, by a qualified counsellor. Financial counselling is not included here (see Financial counselling and support).
CODE 45 Incest/sexual assault support
This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, dealing with incest or sexual abuse.
CODE 46 Domestic/family violence support
This option refers to one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around violence inflicted on the client by a family member.
CODE 47 Family/relationship support
This option refers to discussion sessions or support dealing with family and relationship problems or issues.
CODE 48 Emotional support
This option involves talking and listening to clients in an informal environment and/or one-to-one discussion sessions with the client, usually provided on more than one occasion, focused around issues not specified elsewhere in this list.
CODE 49 Assistance to obtain/maintain medium-term accommodation
This option refers to help or support aimed at finding SAAP or other medium-term housing that is not expected to be long-term. Typically this would be longer than 3 months in duration.
CODE 88 Other
This option allows any other assistance not listed above to be recorded. The support needed/provided/referred should be written if this option is chosen.
Source and reference attributes
|Submitting organisation:||Australian Institute of Health and Welfare|
Data element attributes
Collection and usage attributes
|Guide for use:|
Multiple support services may be chosen for which a referral has been arranged for the client that cannot be provided by the agency.
A formal referral occurs when a SAAP agency has referred a client to another service and that service has accepted the client for an appointment or interview. The referring SAAp agency needs to know whether an appointment or interview was organised in order to record this as a referral arranged but does not need to know whether the client kept the appointment, or whether the appointment led to the client receiving a service.
A referral has not been arranged if the client is not accepted for an appointment or initerview.
This information can be used to show the range of support services that agencies provide, and whether the needs of clients can be met either through direct service provision at the agency or potentially through referrals to other services. This is important information for service and program planning.
An unmet need is indicated where, for a SAAP client, a need has been identified for a support service, but the support has not been provided directly by the SAAP agency, and there has been no referral arranged to another service in order to receive services that cannot be provided by the agency.
Source and reference attributes
Supported Accommodation Assistance Program Information Sub-Committee (SAAP-ISC).
SAAP National Data Collection Agency Collectors Manual July 2005.
|Related metadata references:|
Has been superseded by Client—needs assessment service activity outcome, code N
See also Client—service activity type needed, SAAP code N[N]
See also Client—service activity type provided, SAAP code N[N]
|Implementation in Data Set Specifications:|
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