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Service provider organisation—hours worked (volunteer/unpaid staff), total NNNNN

Identifying and definitional attributes

Metadata item type:Help on this termData Element
Short name:Help on this termHours worked—volunteer/unpaid staff
METEOR identifier:Help on this term347882
Registration status:Help on this term
  • Community Services (retired), Standard 27/04/2007
  • Disability, Standard 07/10/2014
Definition:Help on this termThe total number of hours actually worked by all volunteer/unpaid staff in an agency or organisation. 
Context:Help on this termTo assist in the analysis of staffing inputs and to enable a comparison of the staffing requirements of different service types. It is important to include volunteers due to the significant contribution they make within many organisations.
Data Element Concept:Service provider organisation—hours worked

Value domain attributes

Representational attributes

Representation class:Help on this termTotal
Data type:Help on this termNumber
Format:Help on this termNNNNN
Maximum character length:Help on this term5
Unit of measure:Help on this termHour (h)

Collection and usage attributes

Guide for use:Help on this termTotal hours expressed as 00000, 00001, 00425 etc.

Data element attributes

Collection and usage attributes

Guide for use:Help on this termThis metadata item is asking for actual staff hours worked by volunteer staff, not the rostered hours or full-time equivalent staff.
Collection methods:Help on this termIn some collections this metadata item may be collected for a specified week. Other collections may specify a 'usual' week or an average week calculated from a number of weeks or the entire year.

Source and reference attributes

Submitting organisation:Help on this termAustralian Institute of Health and Welfare
Origin:Help on this termAustralian Institute of Health and Welfare 2002. Commonwealth State/Territory Disability Agreement National Minimum Data Set collection: Data guide-data items and definitions 2002-03. Canberra: AIHW
Reference documents:Help on this termCommonwealth State/Territory Disability Agreement National Minimum Data Set (CSTDA NMDS) collection. Data Guide: data items and definitions 2006-07.

Relational attributes

Related metadata references:Help on this term
Supersedes Service provider organisation—hours worked (volunteer/unpaid staff), total NNNNN
  • Community Services (retired), Superseded 27/04/2007
Implementation in Data Set Specifications:Help on this term
All attributes +

Commonwealth State/Territory Disability Agreement NMDS - 1 July 2006Community Services (retired), Superseded 14/12/2008

DSS specific attributes +

DSS specific information:

This item is collected for the reference week and a typical week.

Reference week: The actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day week preceding the end of the reporting period.

Typical week: The total hours worked by all volunteer/unpaid staff for a service type outlet in a typical 7-day week.

This data element reports hours worked by volunteer/unpaid staff on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

For funded agencies with multiple service type outlets (and where volunteer/unpaid staff hours per service type outlet are not known), all volunteer/unpaid staff should be apportioned across service type outlets. To apportion volunteer/unpaid staff across different service type outlets it is recommended that agencies, for instance:

  • use fortnightly rosters as a starting point;
  • apportion total volunteer/unpaid staff hours across funded service types;
  • divide this figure by two to get weekly volunteer/unpaid staff hours for the week preceding the end of the reporting period; and
  • record the apportioned volunteer/unpaid staff hours to the relevant service type outlet.

If a service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules apply for calculating volunteer/unpaid staff hours:

  • volunteer/unpaid staff hours relating to the case coordination/ management/brokerage activities service type outlets undertake should be recorded (including administrative time, board member time etc. as above);
  • volunteer/unpaid staff hours that are arranged by a service type outlet for another agency to provide as part of providing service type 2.06 should not be recorded.

If a service type outlet sub-contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

The service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub-contracted activity (e.g. in-home accommodation support provider sub-contracting the provision of some in-home accommodation support to another agency, which may or may not be CSTDA-funded). Volunteer/unpaid staff hours that are sub-contracted in this way should be included with the volunteer/unpaid staff hours allocation for the service type outlet (and the sub-contractor outlet should not include these hours in their service type outlet return, if they are also included in the CSTDA NMDS.

These rules are designed to avoid double counting and duplication of effort by funded agencies/service type outlets.

Reference week: Collection methods

For the calculation of volunteer/unpaid staff hours worked, the following should be included:

  • Volunteer/unpaid staff hours worked by administrative staff.
  • Volunteer/unpaid staff hours worked by Board members relating to the service type.
  • Volunteer/unpaid staff hours worked on committees or at meetings relevant to the service type.
  • Staff hours worked as unpaid work by usually paid or contract staff.
  • Volunteer/unpaid staff hours worked by staff contracted to clean premises.
  • Staff hours worked by staff receiving training relevant to the service type.

The following should be excluded from volunteer/unpaid staff hours worked:

  • Staff hours for workers on leave (including public holidays).
  • Staff hours normally worked in positions that are currently vacant.

Typical week: Collection methods

As above but include:

  • Staff hours for workers on leave (including public holidays).
  • Staff hours normally worked in positions that are currently vacant.

Commonwealth State/Territory Disability Agreement NMDS (July 2008)Community Services (retired), Superseded 11/11/2009

DSS specific attributes +

DSS specific information:

This item is collected for the reference week and a typical week.

Reference week: The actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day week preceding the end of the reporting period.

Typical week: The total hours worked by all volunteer/unpaid staff for a service type outlet in a typical 7-day week.

This data element reports hours worked by volunteer/unpaid staff on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

For funded agencies with multiple service type outlets (and where volunteer/unpaid staff hours per service type outlet are not known), all volunteer/unpaid staff should be apportioned across service type outlets. To apportion volunteer/unpaid staff across different service type outlets it is recommended that agencies, for instance:

  • use fortnightly rosters as a starting point;
  • apportion total volunteer/unpaid staff hours across funded service types;
  • divide this figure by two to get weekly volunteer/unpaid staff hours for the week preceding the end of the reporting period; and
  • record the apportioned volunteer/unpaid staff hours to the relevant service type outlet.

If a service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules apply for calculating volunteer/unpaid staff hours:

  • volunteer/unpaid staff hours relating to the case coordination/ management/brokerage activities service type outlets undertake should be recorded (including administrative time, board member time etc. as above);
  • volunteer/unpaid staff hours that are arranged by a service type outlet for another agency to provide as part of providing service type 2.06 should not be recorded.

If a service type outlet sub-contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

The service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub-contracted activity (e.g. in-home accommodation support provider sub-contracting the provision of some in-home accommodation support to another agency, which may or may not be CSTDA-funded). Volunteer/unpaid staff hours that are sub-contracted in this way should be included with the volunteer/unpaid staff hours allocation for the service type outlet (and the sub-contractor outlet should not include these hours in their service type outlet return, if they are also included in the CSTDA NMDS.

These rules are designed to avoid double counting and duplication of effort by funded agencies/service type outlets.

Reference week: Collection methods

For the calculation of volunteer/unpaid staff hours worked, the following should be included:

  • Volunteer/unpaid staff hours worked by administrative staff.
  • Volunteer/unpaid staff hours worked by Board members relating to the service type.
  • Volunteer/unpaid staff hours worked on committees or at meetings relevant to the service type.
  • Staff hours worked as unpaid work by usually paid or contract staff.
  • Volunteer/unpaid staff hours worked by staff contracted to clean premises.
  • Staff hours worked by staff receiving training relevant to the service type.

The following should be excluded from volunteer/unpaid staff hours worked:

  • Staff hours for workers on leave (including public holidays).
  • Staff hours normally worked in positions that are currently vacant.

Typical week: Collection methods

As above but include:

  • Staff hours for workers on leave (including public holidays).
  • Staff hours normally worked in positions that are currently vacant.

Disability Services NMDS 2009-10Community Services (retired), Superseded 15/12/2011

DSS specific attributes +

Implementation start date: 01/07/2009

DSS specific information:

This item is collected for the reference week and a typical week.

Reference week: The actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day week preceding the end of the reporting period.

Typical week: The total hours worked by all volunteer/unpaid staff for a service type outlet in a typical 7-day week.

This data element reports hours worked by volunteer/unpaid staff on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

For funded agencies with multiple service type outlets (and where volunteer/unpaid staff hours per service type outlet are not known), all volunteer/unpaid staff should be apportioned across service type outlets. To apportion volunteer/unpaid staff across different service type outlets it is recommended that agencies, for instance:

use fortnightly rosters as a starting point; apportion total volunteer/unpaid staff hours across funded service types; divide this figure by two to get weekly volunteer/unpaid staff hours for the week preceding the end of the reporting period; and record the apportioned volunteer/unpaid staff hours to the relevant service type outlet.

If a service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules apply for calculating volunteer/unpaid staff hours:

volunteer/unpaid staff hours relating to the case coordination/ management/brokerage activities service type outlets undertake should be recorded (including administrative time, board member time etc. as above); volunteer/unpaid staff hours that are arranged by a service type outlet for another agency to provide as part of providing service type 2.06 should not be recorded.

If a service type outlet sub-contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

The service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub-contracted activity (e.g. in-home accommodation support provider sub-contracting the provision of some in-home accommodation support to another agency, which may or may not be NDA-funded). Volunteer/unpaid staff hours that are sub-contracted in this way should be included with the volunteer/unpaid staff hours allocation for the service type outlet (and the sub-contractor outlet should not include these hours in their service type outlet return, if they are also included in the DS NMDS.

These rules are designed to avoid double counting and duplication of effort by funded agencies/service type outlets.

Reference week: Collection methods

For the calculation of volunteer/unpaid staff hours worked, the following should be included:

Volunteer/unpaid staff hours worked by administrative staff. Volunteer/unpaid staff hours worked by Board members relating to the service type. Volunteer/unpaid staff hours worked on committees or at meetings relevant to the service type. Staff hours worked as unpaid work by usually paid or contract staff. Volunteer/unpaid staff hours worked by staff contracted to clean premises. Staff hours worked by staff receiving training relevant to the service type.

The following should be excluded from volunteer/unpaid staff hours worked:

Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.

Typical week: Collection methods

As above but include:

Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.

Disability Services NMDS 2010-11Community Services (retired), Superseded 15/12/2011

DSS specific attributes +

Implementation start date: 01/07/2010

DSS specific information:

This item is collected for the reference week and a typical week.

Reference week: The actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day week preceding the end of the reporting period.

Typical week: The total hours worked by all volunteer/unpaid staff for a service type outlet in a typical 7-day week.

This data element reports hours worked by volunteer/unpaid staff on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

For funded agencies with multiple service type outlets (and where volunteer/unpaid staff hours per service type outlet are not known), all volunteer/unpaid staff should be apportioned across service type outlets. To apportion volunteer/unpaid staff across different service type outlets it is recommended that agencies, for instance:

use fortnightly rosters as a starting point; apportion total volunteer/unpaid staff hours across funded service types; divide this figure by two to get weekly volunteer/unpaid staff hours for the week preceding the end of the reporting period; and record the apportioned volunteer/unpaid staff hours to the relevant service type outlet.

If a service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules apply for calculating volunteer/unpaid staff hours:

volunteer/unpaid staff hours relating to the case coordination/ management/brokerage activities service type outlets undertake should be recorded (including administrative time, board member time etc. as above); volunteer/unpaid staff hours that are arranged by a service type outlet for another agency to provide as part of providing service type 2.06 should not be recorded.

If a service type outlet sub-contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

The service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub-contracted activity (e.g. in-home accommodation support provider sub-contracting the provision of some in-home accommodation support to another agency, which may or may not be NDA-funded). Volunteer/unpaid staff hours that are sub-contracted in this way should be included with the volunteer/unpaid staff hours allocation for the service type outlet (and the sub-contractor outlet should not include these hours in their service type outlet return, if they are also included in the DS NMDS.

These rules are designed to avoid double counting and duplication of effort by funded agencies/service type outlets.

Reference week: Collection methods

For the calculation of volunteer/unpaid staff hours worked, the following should be included:

Volunteer/unpaid staff hours worked by administrative staff. Volunteer/unpaid staff hours worked by Board members relating to the service type. Volunteer/unpaid staff hours worked on committees or at meetings relevant to the service type. Staff hours worked as unpaid work by usually paid or contract staff. Volunteer/unpaid staff hours worked by staff contracted to clean premises. Staff hours worked by staff receiving training relevant to the service type.

The following should be excluded from volunteer/unpaid staff hours worked:

Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.

Typical week: Collection methods

As above but include: Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.


Disability Services NMDS 2011-12Community Services (retired), Superseded 13/03/2013

DSS specific attributes +

Implementation start date: 01/07/2011

DSS specific information:

This item is collected for the reference week and a typical week.

Reference week: The actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day week preceding the end of the reporting period.

Typical week: The total hours worked by all volunteer/unpaid staff for a service type outlet in a typical 7-day week.

This data element reports hours worked by volunteer/unpaid staff on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

For funded agencies with multiple service type outlets (and where volunteer/unpaid staff hours per service type outlet are not known), all volunteer/unpaid staff should be apportioned across service type outlets. To apportion volunteer/unpaid staff across different service type outlets it is recommended that agencies, for instance:

use fortnightly rosters as a starting point; apportion total volunteer/unpaid staff hours across funded service types; divide this figure by two to get weekly volunteer/unpaid staff hours for the week preceding the end of the reporting period; and record the apportioned volunteer/unpaid staff hours to the relevant service type outlet.

If a service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules apply for calculating volunteer/unpaid staff hours:

volunteer/unpaid staff hours relating to the case coordination/ management/brokerage activities service type outlets undertake should be recorded (including administrative time, board member time etc. as above); volunteer/unpaid staff hours that are arranged by a service type outlet for another agency to provide as part of providing service type 2.06 should not be recorded.

If a service type outlet sub-contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

The service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub-contracted activity (e.g. in-home accommodation support provider sub-contracting the provision of some in-home accommodation support to another agency, which may or may not be NDA-funded). Volunteer/unpaid staff hours that are sub-contracted in this way should be included with the volunteer/unpaid staff hours allocation for the service type outlet (and the sub-contractor outlet should not include these hours in their service type outlet return, if they are also included in the DS NMDS.

These rules are designed to avoid double counting and duplication of effort by funded agencies/service type outlets.

Reference week: Collection methods

For the calculation of volunteer/unpaid staff hours worked, the following should be included:

Volunteer/unpaid staff hours worked by administrative staff. Volunteer/unpaid staff hours worked by Board members relating to the service type. Volunteer/unpaid staff hours worked on committees or at meetings relevant to the service type. Staff hours worked as unpaid work by usually paid or contract staff. Volunteer/unpaid staff hours worked by staff contracted to clean premises. Staff hours worked by staff receiving training relevant to the service type.

The following should be excluded from volunteer/unpaid staff hours worked:

Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.

Typical week: Collection methods

As above but include: Staff hours for workers on leave (including public holidays). Staff hours normally worked in positions that are currently vacant.


Disability Services NMDS 2012-14Community Services (retired), Standard 13/03/2013

DSS specific attributes +

Implementation start date: 01/07/2012

Implementation end date: 30/06/2014

DSS specific information:

Hours worked by volunteer/unpaid staff refers to the actual total hours worked by staff, volunteers or students and others who do not receive payment for the work which they perform on behalf of the service type outlet. It collects hours worked, not full-time equivalents or rostered weekly hours. It includes hours worked on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

This data element is collected twice within the DS NMDS:

  • the actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day reference week (i.e. for the week preceding the end of the reporting period); and
  • actual total hours worked by all volunterr/unpaid staff for a service type outlet for a typical 7-day week.

Staff hours should be rounded up to the nearest whole hour.

Inclusions and exclusions for the calculation of unpaid/volunteer staff hours:

  • Includes:
    • staff hours worked as unpaid work by usually paid or contract staff
    • staff hours worked by administrative staff, managers etc. (i.e. indirect staff relating to this service type outlet)
    • staff hours worked by Board members relating to this service type
    • staff hours worked by staff contracted to clean premises
    • staff hours worked by staff receiving training relevant to this service type
    • staff hours worked while travelling to a location to assist/visit a service user
  • Excludes: 
    • staff hours worked while staff receive payment for sleepover duties
    • staff hours worked on committees or at meetings relevant to this service type staff hours worked as paid overtime (to be included with paid staff hours)
    • staff hours for workers on leave (including public holidays, paid/unpaid sick leave, i.e. this data item relates to staff hours worked, not staff hours paid for)
    • staff hours normally worked in positions that are currently vacant staff hours allocated to non-NDA service users.

For agencies with multiple service type outlets (and where staff hours per service type outlet are not known), all staff should be apportioned across service type outlets. To apportion staff across different service type outlets it is recommended that agencies:

  • use fortnightly rosters as a starting point apportion total staff hours across funded service types
  • divide this figure by two to get weekly staff hours for the week preceding the end of the reporting period.

A funded agency may receive funding from multiple sources, however for DS NMDS purposes, only those services provided using NDA funds should be recorded. Where a funded agency is unable to differentiate all data according to funding source (i.e. NDA or other), they are asked to provide full details (in this case, staff hours) regardless of funding source.

If the service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules for calculating staff hours apply:

  • record staff hours relating to the case coordination/management/brokerage activities  undertaken (including administrative time, board member time etc. as above)
  • do not record the staff hours for the agencies who provide any services arranged, purchased or brokered by your service type outlet as part of providing service type 2.06
  • see also data items 17e–f ‘hours received’ per service user, as similar rules apply to the calculation of hours received by service users.

If the service type outlet sub contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

  • the service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub contracted activity (e.g. in-home accommodation support provider sub contracting the provision of some in-home accommodation support to another agency, which may or may not be NDA-funded)
  • the service type outlet who is sub-contracting another agency should include an estimate of the staff hours sub contracted in this way with the staff hours allocation for their service type outlet (and the sub contractor outlet should not include these hours in their service type outlet return, if they are also included in the DS NMDS)
  • see also data items 17e–f ‘hours received’ per service user, as similar rules apply to the calculation of hours received by service users.

Disability Services NMDS 2014-15Community Services (retired), Incomplete 23/04/2014
Disability, Superseded 29/02/2016

DSS specific attributes +

Implementation start date: 01/07/2014

Implementation end date: 30/06/2015

DSS specific information:

Hours worked by volunteer/unpaid staff refers to the actual total hours worked by staff, volunteers or students and others who do not receive payment for the work which they perform on behalf of the service type outlet. It collects hours worked, not full-time equivalents or rostered weekly hours. It includes hours worked on behalf of the service type outlet both directly delivered to service users, and indirectly to service users (e.g. indirect hours such as related committee meetings).

This data element is collected twice within the Disability Services Minimum Data Set (DS NMDS):

  • the actual total hours worked by all volunteer/unpaid staff for a service type outlet in the 7-day reference week (i.e. for the week preceding the end of the reporting period); and
  • actual total hours worked by all volunterr/unpaid staff for a service type outlet for a typical 7-day week.

Staff hours should be rounded up to the nearest whole hour.

Inclusions and exclusions for the calculation of unpaid/volunteer staff hours:

  • Includes:
    • staff hours worked as unpaid work by usually paid or contract staff
    • staff hours worked by administrative staff, managers etc. (i.e. indirect staff relating to this service type outlet)
    • staff hours worked by Board members relating to this service type
    • staff hours worked by staff contracted to clean premises
    • staff hours worked by staff receiving training relevant to this service type
    • staff hours worked while travelling to a location to assist/visit a service user
  • Excludes: 
    • staff hours worked while staff receive payment for sleepover duties
    • staff hours worked on committees or at meetings relevant to this service type staff hours worked as paid overtime (to be included with paid staff hours)
    • staff hours for workers on leave (including public holidays, paid/unpaid sick leave, i.e. this data item relates to staff hours worked, not staff hours paid for)
    • staff hours normally worked in positions that are currently vacant staff hours allocated to non-National Disability Agreement (NDA) service users.

For agencies with multiple service type outlets (and where staff hours per service type outlet are not known), all staff should be apportioned across service type outlets. To apportion staff across different service type outlets it is recommended that agencies:

  • use fortnightly rosters as a starting point apportion total staff hours across funded service types
  • divide this figure by two to get weekly staff hours for the week preceding the end of the reporting period.

A funded agency may receive funding from multiple sources, however for DS NMDS purposes, only those services provided using NDA funds should be recorded. Where a funded agency is unable to differentiate all data according to funding source (i.e. NDA or other), they are asked to provide full details (in this case, staff hours) regardless of funding source.

If the service type outlet is funded to provide service type 2.06 Case management, local coordination and development, the following rules for calculating staff hours apply:

  • record staff hours relating to the case coordination/management/brokerage activities  undertaken (including administrative time, board member time etc. as above)
  • do not record the staff hours for the agencies who provide any services arranged, purchased or brokered by your service type outlet as part of providing service type 2.06
  • see also data items 17e–f ‘hours received’ per service user, as similar rules apply to the calculation of hours received by service users.

If the service type outlet sub contracts the provision of part or all of a service type (other than 2.06) they are funded to provide to another agency:

  • the service type outlet who is sub-contracting another agency is responsible for providing relevant details about the sub contracted activity (e.g. in-home accommodation support provider sub contracting the provision of some in-home accommodation support to another agency, which may or may not be funded under the NDA)
  • the service type outlet who is sub-contracting another agency should include an estimate of the staff hours sub contracted in this way with the staff hours allocation for their service type outlet (and the sub contractor outlet should not include these hours in their service type outlet return, if they are also included in the DS NMDS)
  • see also data items 17e–f ‘hours received’ per service user, as similar rules apply to the calculation of hours received by service users.

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