Factors that are able to capture outcomes, or processes that may be related to outcomes that result from contact with the health care system. Nine categories of indicators are considered within this health system performance dimension.
All care/services provided meet the expectation s of the client, community, providers and payment organisations, recognizing that there may be conflicting, competing interests between stakeholders and that the needs of the clients/patients are paramount.
The care/service, intervention or action achieves the desired result.
Examples include cancer survival, recurrence of hernia after repair, smoking cessation during pregnancy (effectiveness of maternal health care), chronic care management: admission rates for asthma, diabetes, epilepsy.